Healthcare Licensed Insurance Representative-Onsite

Teleperformance•Port Saint Lucie, FL

2d•Onsite

About The Position

TP is a global, digital business services company that delivers advanced, digitally powered business services to help brands streamline their business in meaningful and sustainable ways. With over 500,000 employees globally, TP is a force for good in supporting communities, clients, and the environment. The Licensed Insurance Representative will be a key contributor, acting as the eyes and ears for the team by fielding customer inquiries and finding innovative ways to respond in a collaborative and engaging environment. This role offers the opportunity to interact with diverse individuals, with no two days being the same, and provides potential for career growth within the company.

Requirements

Possess home state Life & Health Insurance License.
High School Diploma or equivalent.
Minimum of 6 months of customer service experience.
Must be 18 years of age or older.
Ability to type at least 25 words per minute.
Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
Demonstrate commitment to following established procedures and be customer service driven.
Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.
Outstanding communication, listening, and analytical skills.
Strong organizational and problem-solving skills.
Ability to prioritize tasks and work well under pressure while remaining focused.
Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts.
Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making.
Proactive approach to problem-solving with a focus on creating a positive customer experience.

Nice To Haves

Customer service and/or sales experience preferred.
College degree preferred but not required.

Responsibilities

Find innovative ways to respond to varying questions, issues, and concerns.
Handle and carefully respond to all inbound and outbound customer inquiries.
Provide excellent customer service through active listening.
Work with confidential customer information and treat it sensitively.
Aim to resolve issues on the first call by being proactive, patient, empathetic, and understanding.
Appropriately communicate with customers, exercising retention efforts if needed.
Identify customers who are comparison-shopping and inquiring about contract terms, assisting the customer with the correct price plan.
Compassionately handle sensitive situations surrounding healthcare needs, education, and prevention planning.