Library Associate - Youth Services POS#117000076
About The Position
Join a team that connects the community to knowledge, creativity, and opportunity through innovative library services and engaging public programs. As a Library Associate, you will play an important role in serving the citizens of Cumberland County and surrounding communities by providing outstanding customer service and helping patrons access informational and recreational resources in a variety of formats. This position offers the opportunity to assist customers with materials selection, technology, and library services while using independent judgment in a fast-paced and welcoming environment. Library Associates also support dynamic programs and community initiatives that inspire lifelong learning and engagement for all ages. In some locations, this role may also serve as a Team Lead, helping guide daily operations and support a positive customer experience.
Requirements
- Graduation from an accredited four-year college or university and two (2) years of relevant public library experience or progressive customer relations experience in the public sector; or an equivalent combination of education and experience.
Nice To Haves
- Experience in working with children and young adults preferred.
Responsibilities
- Assists library customers of all ages in person, by phone, and virtually, providing information and readers’ advisory services at various public service points under the direction of a librarian
- Instructs and orients the public in effective search strategies to locate information, including keyword, browsing, and Boolean searching techniques
- Provides guidance and support to customers in using library information systems, digital tools, and technology resources
- Performs basic troubleshooting of library equipment and assists customers with resolving common technical issues
- Delivers one-on-one instruction to help customers effectively navigate library resources and services
- Provides readers’ advisory services to assist customers in selecting materials that meet their interests and needs
- Promotes library programs, services, and resources to encourage community engagement and usage
- Plans, coordinates, and presents age-appropriate programs for children and teens (birth through age 18), both in-person and virtually, under librarian supervision
- Supports library outreach efforts by delivering programs and services within the library and in the community as assigned
- Assists in training customers and staff on the use of library resources, tools, and equipment to enhance service delivery
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
