About the position
The Library Assistant position at Live Oak Public Libraries is a part-time role that requires delivering exceptional customer service to patrons. Under the general supervision of an assigned supervisor, the Library Assistant will engage in various day-to-day tasks that support public service functions. This includes providing general information and reader advisory services, assisting patrons with inquiries, and performing circulation services. The role may also involve specialized tasks at library locations, such as planning and instructing library programming or providing support for children's services. In this position, the Library Assistant will be responsible for daily branch operations, including opening and closing procedures, shelving library materials, and maintaining the appearance of the library. The assistant will also assist with marketing library collections and services through displays and exhibits, and provide basic troubleshooting support for patrons using library technology. Cash handling and assistance with electronic resources are also part of the job responsibilities. The Library Assistant may prepare and present programming under the guidance of a supervisor and may act as the Person-In-Charge in the absence of senior staff. The ideal candidate will have a commitment to exceeding customer expectations, strong organizational skills, and effective communication abilities. Familiarity with public library services and materials, as well as experience in a library or educational environment, is preferred. The role requires a high school diploma or equivalent and at least six months of customer service experience. The Library Assistant will work in a typical office/library environment, which may involve some physical demands such as lifting, standing for extended periods, and navigating library spaces.
Responsibilities
- Delivers quality customer service that exceeds patron expectations.
- Provides general information and reader advisory using various print and online resources.
- Assists with general information inquiries and requests.
- Performs daily branch opening and closing procedures.
- Provides circulation services and staffs information desks as assigned.
- Assists with receiving and preparing library materials for circulation.
- Shelves library materials and maintains shelf appearance.
- Maintains library materials by mending, shelf reading, and weeding.
- Assists with marketing library collections, services, and programs through displays and exhibits.
- Assists patrons with basic troubleshooting of software products and library technology.
- Performs cash handling duties.
- Provides assistance in the use of electronic resources and basic computer programs.
- May prepare and present programming under guidance of supervisor.
- May act as Person-In-Charge in the absence of senior staff.
Requirements
- High school diploma or equivalent required.
- Six months of customer service experience or equivalent combination of education and experience.
- Familiarity with public libraries, services, materials, and programs.
- Familiarity with Integrated Library System (PINES preferred).
- Experience working in a library or educational environment is preferred.
- Valid driver's license and insurability required.
Nice-to-haves
- Commitment to exceeding customer expectations.
- Strong organizational skills.
- Skill in effective communication.
- Ability to follow detailed instructions.
- Enthusiasm and flexibility.
- Collaboration and teamwork.
- Ability to learn basic library system practices and procedures.
