About the position
Are you passionate about your career and want to work for one of the leaders in the automotive industry? If so, we have an excellent opportunity for you as a Vehicle Delivery Specialist at our Lexus of Akron/Canton dealership located in Akron, Ohio. Lexus of Akron/Canton was recognized as an Elite of Lexus Dealership in 2023. This is our 7th Year in a Row! We sell vehicles people love and offer service people can trust. Our Team is a group of hard working professionals who are passionate about our vehicles and being Number 1 in customer service. We offer an excellent benefit package as well as a friendly and fun atmosphere! A Vehicle Delivery Specialist is our client's contact regarding questions about technology in their vehicle. A Vehicle Delivery Specialist trains to become a subject matter expert on Lexus technology and afterwards provides a complete explanation of vehicle features, warranty and maintenance schedule to clients. A Vehicle Delivery Specialist also answers phone calls and assists guests in the Service Dept. with their return questions. A Vehicle Delivery Specialist must maintain customer satisfaction scores at or above Lexus standards. We are looking for someone who is outgoing, articulate, familiar with technology, has patience to teach, a high energy level and outstanding customer follow-up skills.
Responsibilities
- Present Lexus products in an effective manner that ensures customer understanding.
- Maintain a high degree of product and technical knowledge.
- Conduct continuous research and maintain a collection of Lexus product and technical information.
- Resolve customer inquiries for vehicle technology issues.
- Troubleshoot Vehicle Technology features.
- Master product knowledge on all vehicles.
- Develop and practice presentations for all Lexus vehicles and their features.
- Maintain and utilize a collection of technology information and resources to assist in explanations.
- Assist customers in the delivery of their vehicles and personalize those deliveries to their needs.
- Demonstrate vehicles features, technical and dynamic systems, and controls.
- Introduce and explain quick guides and online resources for more in-depth information.
- Create a smooth transition from the LDS (within 30 days of purchase) to the LTS (after 30 days) for future needed information.
- Maintain a log of all customer deliveries.
- Follow up on delivered vehicles within a specified amount of time to ensure customer satisfaction and understanding of featured technology.
- Assist in the design of the training curriculum.
- Train Sales Staff and other dealership personnel on new technology.
- Pro-actively engage with customers who visit the dealership to answer questions and respond to concerns.
- Pro-actively collaborate with the Sales department to assist customers with their technology concerns by appointment.
- Oversee deliveries for the sales team ensuring proper information is explained.
- Any other related responsibilities as assigned by manager.
Requirements
- High school diploma or GED
- Ability to pass a background check
- Ability to pass a drug screen
- Good driving record
- Ability to work in an all-weather environment
Benefits
- Medical, dental and vision insurance
- 401K retirement savings plan with company contribution
- A progressive PTO plan
- Holiday pay
- Company paid training
