LensCrafters - Assistant Manager

$37,606 - $65,291/Yr

Lenscrafters - Victorville, CA

Full-time - Entry Level

Victorville, CA

Ambulatory Health Care Services

About the position

The Assistant Manager at LensCrafters plays a crucial role in supporting the Store Manager and acting as a business owner within the store. This position is focused on delivering exceptional customer service and achieving key performance metrics while maintaining a positive work environment. The Assistant Manager is responsible for leading the team, executing business plans, and ensuring compliance with company policies, all while promoting a culture of care and quality in eye care services.

Responsibilities

• Acts as a leader in the absence of the Store Manager and supports their initiatives.
• Delivers quality improvements to exceed key performance indicators (KPIs) such as sales growth and customer satisfaction.
• Understands retail business dynamics to drive positive sales and business results.
• Partners with the Store Manager to lead and develop the team effectively.
• Provides clear and constructive feedback to team members and collaborates on their development.
• Executes visual directives and maintains the store's appearance to meet company standards.
• Maintains positive working relationships with doctors and other staff members.
• Promotes team compliance with all company policies and procedures.
• Performs various administrative duties as required.
• Works a flexible schedule, including nights and weekends.

Requirements

• High School graduate or equivalent.
• 1+ years of management/supervisory experience with direct reports.
• Knowledge of retail operations, processes, and policies.
• Strong basic math skills.
• Familiarity with cash registers, computers, and calculators.
• Strong command of the English language for written and oral communication.
• Demonstrated high-level selling skills and problem-solving abilities.

Nice-to-haves

• College degree or equivalent.
• Previous experience in a leadership position within the retail and customer service industry.
• Knowledge of basic optics and current store merchandise.
• State licensure (if applicable) and/or ABO Certification in non-licensed states.
• Brand Final Inspector Certification and Brand Quality, Fitting & Adjusting Program.

Benefits

• Employee discount
• Health insurance
• Paid time off