Leisure Travel Advisor - Dallas, TX - Hybrid

Direct Travel • Dallas, TX

9h • Hybrid

About The Position

As a key member of the Leisure Travel team, the Leisure Travel Advisor will join our busy Dallas office. This is an exciting opportunity for a travel professional who is passionate about creating exceptional travel experiences and delivering outstanding customer service. If you thrive in a fast-paced environment, enjoy building client relationships, and excel at managing complex travel arrangements, we would love to hear from you! This is a 95% On-site position (Dallas office) / 5% Remote position. Hours are Monday to Friday - 7:00 am to 4:00 pm or 8:00 am to 5:00 pm CST.

Requirements

• Minimum 2 years of experience in the travel industry
• Working knowledge of GDS systems (Sabre preferred)
• Experience with ClientBase or similar CRM systems
• Proficiency with city, airline, hotel, and car rental codes
• 5+ years leisure industry experience.
• 3+ years GDS (Apollo or Sabre) experience.
• Proficiency in Microsoft Office Software
• GDS Experience with Apollo or Sabre
• Demonstrated professional customer service skills
• Ability to work nights and weekends when needed
• Capability of maintaining a favorable company image when interfacing with outside sources
• Proven pursuit of learning and self-development
• Ability to demonstrate personal and organizational integrity
• Capability of working in a team environment supporting management and staff, following policies, providing feedback, assisting in special projects, and taking on additional responsibility
• Effective oral and written communications skills
• Organizational skills that result in high productivity
• Must be able to lawfully work within the US and have unrestricted work authorization for US

Nice To Haves

• Strong knowledge of global geography and travel destinations
• Exceptional organizational and time-management abilities
• High attention to detail and accuracy
• Ability to work independently with minimal supervision
• Proven ability to deliver consistent, high-quality customer service
• Bachelor’s degree or equivalent business education preferred

Responsibilities

• Plan and book leisure travel including air, hotel, car rentals, cruises, and vacation packages
• Provide expert recommendations and personalized travel solutions
• Utilize GDS systems to complete bookings efficiently and accurately
• Maintain client profiles and reservations using CRM systems such as ClientBase
• Deliver outstanding customer service before, during, and after travel
• Handle changes, cancellations, and problem resolution with professionalism
• Manage multiple client requests and deadlines simultaneously

Benefits

• Medical
• Dental
• Vision
• employee rewards and recognitions program
• Total Rewards Package which includes Wellness, Sustainability, DE&I initiatives, and Mental Health Support

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree