GMH Communities - Philadelphia, PA
posted 4 days ago
Full-time - Entry Level
Philadelphia, PA
Funds, Trusts, and Other Financial Vehicles
About the position
The Leasing and Marketing Specialist is the main point of contact for all prospects who visit, call or e-mail the property. The position oversees and embodies all aspects of the company's culture and customer service. The ideal team member will be a self-starter with a passion for connecting with our residents. The Leasing and Marketing Specialist will work closely with the General Manager to drive prospect traffic, assist in resident relations and provide knowledge of lease administration.
Responsibilities
- Develop professional, service-based relationships with our clients, residents, and vendors, working to anticipate their needs and wants as individuals
- Follow all fair housing standards in all matters
- Responsible for opening and closing procedures of community spaces including clubhouse, fitness center, coffee bar, and community market
- Effectively lease apartments responding to internet leads, answer prospect calls, schedule appointments, conduct property tours, and promote community features
- Manage and maintain all incoming leasing applications
- Work with General Manager and corporate marketing team to create a marketing plan including brochures, internet advertising, corporate housing, print, and media
- Conduct market surveys on a regular basis
- Maintain and track the turn and make ready process
- Assist with leasing and resident activities and branding of the overall community
- Embrace and assist with resident interactions
- Conduct daily follow-up calls to residents to ensure maintenance issues have been resolved
- Identify areas of need or concern on the property or in service as witnessed or learned from residents
- Monitor and delegate the package tracking system to ensure packages are safe and delivered expeditiously
- Maintain inventory of retail and community market
- Perform other duties, as assigned by management
Requirements
- Associates' degree preferred, High school diploma required
- 1-2 years' experience in the apartment or leasing hospitality-- Required
- Outgoing, gregarious personality and a passion to serve; excellent written and verbal skills
- Active knowledge of online Social Media and social presence avenues
- Strong organization and administrative abilities as well as excellent communication and people skills
- Proficient in Microsoft Office applications
Nice-to-haves
- Experience with Canva, Instagram, and/or Facebook-Preferred
- Experience in Yardi or Entrata-Preferred
