The Morgan Group - Houston, TX

posted 2 months ago

Full-time - Entry Level
Houston, TX
Professional, Scientific, and Technical Services

About the position

The Leasing Consultant at Morgan Group is responsible for managing the leasing process for multi-family properties, ensuring a positive experience for prospective and current residents. This role involves greeting prospects, qualifying them, documenting visits, and maintaining communication throughout the leasing process. The consultant will also handle administrative tasks, assist with resident retention, and participate in neighborhood marketing activities. The position offers opportunities for career growth and development within the multi-family industry.

Responsibilities

  • Greet prospects and qualify by covering all criteria.
  • Document all telephone and in-person visits on appropriate reports.
  • Maintain all electronic guest cards, documentation, and follow-up according to established procedures.
  • Inspect models and available market-ready apartments, communicating related service needs to the Property Manager.
  • Demonstrate community and apartment/model and apply product knowledge to clients' needs.
  • Provide electronic quotes to all prospective residents and assist with the online application process.
  • Update availability report and process applications for approvals.
  • Submit processed applications to the Community Manager for approval and follow up with applicants regarding status.
  • Ensure apartment is ready for resident move-in on agreed date.
  • Follow up on prospects that did not close and attempt to close sale again.
  • Provide Welcome Letter and Move-In Instructions to all approved applicants.
  • Ensure all lease paperwork has been signed electronically prior to scheduled move-in.
  • Orient new residents to the community and assist in monitoring renewals.
  • Distribute and follow-up on renewal notices and monitor advertising effectiveness.
  • Gather information about market competition in the area and file.
  • Represent the company in a professional manner at all times.
  • Accept rental payments and give immediately to Assistant Community Manager.
  • Type lease and complete appropriate paperwork and input information on Property Management System accurately and timely.
  • Doc Management: upload all necessary documents to resident profile and maintain contact information in PMS.
  • Maintain and record daily inspections for the community.
  • Distribute important communication and notices to residents through the property app.
  • Maintain accurate monthly commission records on leases and renewals for bonus purposes.
  • Assist management team with other various tasks as required.
  • Consistently implement policies of the community.
  • Receive all telephone calls and in-person visits, listening to resident requests, concerns, and comments.
  • Quickly complete maintenance Service Requests and inform the maintenance team.
  • Answer questions for residents about community, repairs, rent, rules, etc.
  • Follow up on a timely basis if unable to respond to residents on all matters.
  • Maintain open communication with Property Manager and Maintenance Supervisor.
  • Contribute to cleanliness and curb appeal of the community on a continuing basis.
  • Assist in planning resident functions and attend functions as directed by the Community Manager.
  • Participate in outreach marketing activities to obtain prospective residents.

Requirements

  • High School Diploma or better is required.
  • Two (2) years' experience in previous relevant customer service is required.
  • Experience in sales or customer service (or equivalent) is required; experience in the property management industry is preferred.
  • Proficient user of email, Internet (specifically social media sites), and web-based applications.
  • Ability to interact well with co-workers, supervisors, guests, vendors, contractors, and the public in a professional manner.
  • Above average organizational and verbal skills.
  • Ability to accurately perform basic mathematical functions.
  • Strong customer service and marketing skills.

Nice-to-haves

  • Associates Degree or better is preferred.
  • Bachelor's Degree or better is preferred.

Benefits

  • Advancement opportunities
  • Training
  • Low-cost Medical, Dental, Vision
  • Flexible Spending Accounts (Medical, Limited Purpose & Dependent Care)
  • Health Savings Account
  • Voluntary Life Insurance
  • Long-Term Disability Insurance
  • Company Paid Life Insurance
  • Company Paid Short-Term Disability Insurance
  • 401K (Traditional & Roth) with Company Match
  • Employee Assistance Program
  • Paid Time Off plans including Vacation, Sick, Floating Holiday, Bereavement Leave, Holiday Schedule
  • Referral Bonus Program
  • Eligibility for renewal commissions and quarterly bonus program.
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