About the position
At RPM, we're in the business of extraordinary. We believe people-first is the way to success which is why we provide top industry pay, comprehensive benefits, and a path of upward mobility via career training and education. Join us and start your extraordinary journey today. The Leasing Associate position is responsible for the leasing, marketing and maintaining positive resident relations. Leasing Associates handle the signing of leases, and act as a landlord for property owners.
Responsibilities
- Respond to telephone and internet inquiries from residents and prospects to schedule virtual, self-guided, and in-person tours
- Greet and qualify prospects professionally using guest cards in our Lead Management Software. Assist prospects with applications and deposits, adhering to company procedures and Fair Housing requirements
- Keep an updated availability report, process applications with credit checks and rental history verification, then submit them for processing
- Community Manager approval and follow up with applicants on their status
- Show apartments and close sale, prepare them for move-ins, obtain new residents' signatures on paperwork, and provide community orientation
- Assist in maintaining an active and effective social media presence for the property to enhance visibility and engagement
- Promote resident satisfaction and retention by promptly responding to complaints, questions, and requests and taking appropriate actions to resolve service issues
- Conducts all functions necessary to close the sale, including making appointments, generating new leads, conducting tours, maintaining show rooms, and any follow-up necessary
- Utilize marketing strategies to ensure traffic within the limitations of the Marketing Budget and the Marketing Plan(i.e. competitive rental rates, referrals, promotions, locators, and outreach)
- Projects a favorable image of the community to achieve property objectives and public recognition
- Focuses on securing resident retention in ways such as planning resident functions (i.e. parties, contests, etc.); attend after hours functions and participate as a host as needed
- Completes all necessary paperwork for generating a lease, move-in, check-out, and other peak periods in a timely manner
- Attends weekly and daily goal setting meetings as appropriate
- Collaborate with the property maintenance team to ensure prompt responses and completion of resident service requests in line with the company's standards
Requirements
- Associate's degree or equivalent from two-year college or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience
- Microsoft Office, Property Management Software
- Valid driver's license - Required
Benefits
- Weekly pay for all associates working onsite at an apartment community
- Comprehensive healthcare coverage available for all full-time, regular associates
- Employer-paid employee assistance, mental health, and wellness programs
- Ancillary benefits including critical illness, hospital indemnity, and accident insurance
- 401(k) with robust company match
- Opportunities for professional development, career growth, and role-based learning plans
- Diversity, Equity, Inclusion and Belonging (DEIB) and multiple Employee Resource Groups (ERG)
- Paid time off plus floating holidays and volunteer days
- Discounted Perks (Costco membership, movie tickets, health & wellness, entertainment & travel discounts)
