Learning Operations Manager

About the position

The Manager, Learning Operations is responsible for leading a team that provides superior service delivery through the centralization of workflows across departmental functions. Focuses on optimal operational effectiveness and strives for continuous improvement and best-in-class customer service. Collaborates with internal team members, vendors, and organizational leaders to provide operations management and oversight of all leadership and talent development programming. Leads the team in design and implementation efforts for processes, tools and resources, to drive and deliver high level customer satisfaction, and ensures consistency in service management and delivery processes.

Responsibilities

• Plans, implements and/or administers operational process, procedures, and programs to support the Nursing Education and Clinical Excellence departments such as RN Residency.
• Establish affiliation and community engagement with WFD Nursing programs and attends events to facilitate recruitment and retainment.
• Develops appropriate metrics and tracking mechanisms to build accountability and measure results.
• Promptly and effectively identifies issues and opportunities, and manages or implements solutions from simple to complex.
• Develops and implements service level targets (productivity standards), and monitors against these standards to ensure objectives and targets are met and support the needs of the business/organization.
• Develops, monitors, measures, and ensures adherence to established work processes, quality standards and client/customer service level targets.

Benefits

• Paid Days Off from Day One
• Student Loan Repayment Program
• Career Development
• Whole Person Wellbeing Resources
• Mental Health Resources and Support