About the position
The Learning Management System, Sr. Program Manager is responsible for the design, implementation, administration, and day-to-day operation of the learning management system (LMS) at Enterprise Community Partners. Initially, this role will be responsible for project managing the execution of LMS strategy, identifying significant milestones for LMS implementation, and leading the development/testing phases of the LMS with internal and external partners. This role will be responsible for partnering with Organizational Development leadership to successfully launch and integrate the LMS within the organization. The role includes providing technical support, configuring new properties, users and course assignments and consulting with stakeholders across the organization. This role will ensure that both external and internal LMS training aligns with the learning strategy, fostering a culture of continuous learning and professional development.
Responsibilities
- Project manage the design, testing, and integration of the LMS organization wide.
- Collaborate with Organizational Development & Talent Management Senior Director and team to maintain and optimize the LMS.
- Oversee the day-to-day operation of the LMS ensuring seamless functionality and a user-friendly experience for Enterprisers (employees). Responsibilities include user account management, course or cohort assignment, transcript process, audits, reporting, and troubleshooting platform or user issues.
- Establish and maintain content standards, ensuring consistency in tone, structure, and format across all training materials and end user experience.
- Regularly review and update LMS content to reflect changes and best practices.
- Collaborate with internal teams to guide and support the design and implementation of training programs for Enterprisers (employees), including onboarding content for new hires and continuous education for existing staff.
- Develop, build, and analyze reports on LMS usage and key performance indicators. Monitor and analyze learner progress, course completion rates, and other relevant metrics to measure utilization and success. Provide insights to improve training effectiveness and make data-driven decisions for continuous improvement.
- Stay updated on LMS product features in the Workday platform and best practices for LMS management. Suggest and implement improvements to the training system based on internal feedback and emerging trends in eLearning and building performance.
- Other duties as assigned supporting in delivering best-in-class LMS functionality to the organization.
Requirements
- Bachelor's degree or certification in education, IT, Talent Development, Learning Technology or equivalent.
- Minimum of three years' experience with cloud based LMS platforms (e.g., Workday, Cornerstone) and organizational integrations with SCORM, APIs and third-party vendor educational libraries.
- Exceptional organizational abilities and attention to detail. Ability to manage multiple tasks, prioritize effectively, and work independently.
- Flexible and agile team member with strong teamwork, cross collaboration, and calibration skills.
- Experience coordinating efforts, meeting deadlines, and ensuring alignment on deliverables.
- Excellent verbal and written communication skills. Ability to explain technical concepts in simple, accessible language for non-technical users.
- Passion for delivering exceptional learning experiences and a commitment to contributing to a robust learning ecosystem.
- Strong troubleshooting skills, with a focus on resolving issues related to the LMS and technical aspects of the training content.
- Familiarity with accessibility requirements and best practices for creating inclusive learning content.
Nice-to-haves
- Familiarity with integrating outside vendors such as LinkedIn Learning with Workday.
- Experience creating and maintaining varied course types and/or creating interactive eLearning content (e.g., Articulate Storyline, Adobe Captivate).
- Certifications in LMS administration or instructional design.
Benefits
- Dental, health, and vision care plans.
- Family-building benefits, such as fertility, adoption, surrogacy support, and gender-affirming care.
- Flexible work arrangements to promote a better work-life balance.
- Health advocacy, EAP, and mental health benefits.
- Financial education, wellness programs, and auto-enrollment in the company's 401(k) plan with employer matching contributions.
- Learning and development opportunities, including tuition reimbursement for job-related courses and certifications.
