Unclassifiedposted 6 months ago
Full-time - Mid Level
Phoenix, AZ
About the position
The Learning Business Partner at Amazon Pharmacy is responsible for enhancing the learning and development experience within the organization. This role involves collaborating with operations leaders to identify training needs, developing training materials, and ensuring effective onboarding and continuous education for employees. The position emphasizes a strong commitment to customer satisfaction and aims to create a productive and engaging work environment.
Responsibilities
- Partner with operations leaders to identify and maintain a pool of ambassadors, monitoring sentiment and engagement for program success.
- Lead a team of trainers to design, develop, and deploy Ambassador Training materials and classroom training materials.
- Establish mechanisms to measure program effectiveness in collaboration with the Learning M&E team.
- Plan and account for all training hours through attending Labor Solve meetings and other mechanisms.
- Attend and present on staff meetings, WBRs, or other meetings to discuss training status and new hire readiness.
- Communicate directly with operations leaders to create and provide training plans and performance metrics.
- Identify business problems and gaps and partner with stakeholders to create and drive actions.
- Support the transition from Day 1-3 to Ambassador Training in partnership with the Onboarding Team.
- Track and communicate 'New Hire Pushes' to impacted stakeholders.
- Drive metric-driven performance and identify areas for process improvement.
Requirements
- Bachelor's degree or 2+ years related experience.
- Ability to obtain pharmacy technician licensure, certification, or state equivalent if required.
- Demonstrated strong ability to coach and provide feedback to others.
- Ability to maintain ownership and oversight of multiple locations.
- Prior training, facilitation, and instructional design experience.
Nice-to-haves
- Understanding of group and individual facilitation and instructional design basics (ADDIE Model).
- Familiarity with performance feedback (Kirkpatrick Scale).
- Passionate problem-solving skills.
Benefits
- Health insurance coverage
- 401k retirement savings plan
- Paid holidays
- Flexible scheduling options
- Professional development opportunities
