About the position
Jamba Juice is a well-established and renowned beverage chain committed to creating unparalleled experiences for our team members, guests, and the brand. Our mission is rooted in providing exceptional service and maintaining the highest standards of food quality. As a Lead, you will embody this mission by leading a team that consistently delivers outstanding service, ensuring that every guest interaction reflects the warmth, efficiency, and excellence that define the Jamba Juice experience. A Shift Lead is responsible for leading and managing shifts while acting as manager in charge of store. When leading a shift the will deploy team members as required to meet business demands and make necessary staffing decisions. Shift Leads ensure that the team members working the shift are effectively working with our guests to ensure their visit at Jamba meets all their needs.
Responsibilities
- Championing Unparalleled Experiences: Embrace and embody our mission to provide unparalleled experiences, both for our valued team members and the guests we serve.
- Inspire your team to understand the significance of their role in crafting exceptional moments that reflect our brand's values.
- Elevating Team Member Growth: Lead by example, demonstrating the Jamba Juice commitment to fostering personal and professional growth among team members.
- Encourage a culture of continuous learning and development, offering guidance and support to help them achieve their potential.
- Guest-Centric Approach: Uphold our mission by ensuring that every guest interaction is marked by warmth, enthusiasm, and a genuine desire to exceed their expectations.
- Respond to guest feedback and concerns with empathy, turning potential challenges into opportunities for enhanced experiences.
- Operational Excellence: Collaborate with your team to ensure seamless operations that reflect our dedication to quality, consistency, and safety.
- Guide the implementation of best practices and standards to maintain a clean, efficient, and inviting environment.
- Nurturing Brand Representation: Serve as a brand ambassador, reinforcing the Jamba Juice identity in all aspects of the restaurant's operations.
- Translate our mission into tangible actions that align with our brand values and contribute to positive brand perception.
- Supporting Team Success: Empower your team by providing clear direction, setting goals, and fostering an atmosphere of camaraderie and mutual respect.
- Recognize and celebrate achievements, reinforcing the importance of their role in fulfilling our mission.
Requirements
- Passion for delivering unparalleled experiences, both for team members and guests.
- Demonstrated leadership skills, including the ability to inspire, motivate, and develop a diverse team.
- Excellent interpersonal and communication abilities, enabling effective interactions with team members and customers alike.
- Previous experience in a supervisory or leadership role in the food service industry is an advantage.
- Understanding of food safety protocols, hygiene standards, and operational best practices.
- Flexibility to work in a dynamic, fast-paced environment, including evenings, weekends, and holidays.
Benefits
- Opportunities for advancement within a growing organization that values and supports career development.
- Discounts on Jamba Juice products for you and your family.
- Comprehensive training programs aimed at honing leadership skills and fostering personal growth.
