CA-Lead

Apple

15h • Onsite

About The Position

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work. As a Lead, you embody a whole-store mindset and are integral to supporting the Store Leadership team, playing a critical role in facilitating meaningful experiences for both customers and team members. You inform and energize our teams to do their best work and contribute to operational excellence. You actively connect with team members, making sure everyone is equipped with the support, tools, and resources they need to deliver exceptional customer interactions. A Lead works alongside the leadership team to ensure operational readiness, with a focus on enabling the sales team. You spend the majority of your time with the team and customers, identifying ownership opportunities and supporting team members across the whole store. Lead, act as a role model, mentor, and encourage customer engagement. Use Apple product and services expertise to drive customer engagement and sales, while building customer loyalty. Organize people and the sales floor workflow, including managing relevant communication to team members and leadership to optimize the customer experience. Make sure that sales strategy is effectively communicated to the team in a timely manner and executed in partnership with the leadership team. Energize, inform, and align team members on store performance goals, priorities, and communication. Attend to time-sensitive team member feedback, questions, and concerns, and escalate issues to Store Leadership as appropriate. Address operational needs of the store, such as opening and closing procedures, cash management, and overrides. Perform other tasks as needed, including but not limited to providing customer service and support in other areas of the store. Contribute to an inclusive environment by respecting each other’s differences and having the curiosity to learn. Demonstrate Apple’s values of inclusion and diversity in daily activities. This posting is for existing vacancies and future opportunities at Apple. For postings in Ontario, qualified candidates can expect a hiring rate up to the midpoint of the pay range. On an exceptional basis, candidates with significant experience and skills for the role may be paid up to the range maximum.

Requirements

• Professional experience in retail or sales, or a related field.
• Experience in mentoring or leading others, personally or professionally.
• Proficiency in spoken and written English (or sign language), unless the position is in Quebec.
• Proficiency in spoken and written French (or sign language) if the position is in Quebec.

Nice To Haves

• Motivate others to achieve performance goals through dialogue, collaboration, and recognition.
• Resolve conflicts and disputes productively.
• Work at a high pace and make decisions quickly, using analytical skills, experience, and judgment.
• Demonstrate great attention to detail and organizational skills.
• Work autonomously and act without close supervision.
• Produce results individually and collectively through leadership and teamwork.
• Anticipate resources and adjust processes to provide an exceptional customer experience.
• Communicate effectively and adapt communication style to different audiences.

Responsibilities

• Embody a whole-store mindset and support the Store Leadership team.
• Facilitate meaningful experiences for customers and team members.
• Inform and energize teams to do their best work and contribute to operational excellence.
• Connect with team members, ensuring they have the support, tools, and resources needed for exceptional customer interactions.
• Ensure operational readiness, focusing on enabling the sales team.
• Spend the majority of time with the team and customers, identifying ownership opportunities and supporting team members.
• Act as a role model, mentor, and encourage customer engagement.
• Use Apple product and services expertise to drive customer engagement and sales, building customer loyalty.
• Organize people and sales floor workflow, managing communication to optimize customer experience.
• Ensure sales strategy is effectively communicated and executed.
• Energize, inform, and align team members on store performance goals, priorities, and communication.
• Attend to time-sensitive team member feedback, questions, and concerns, escalating issues to Store Leadership as appropriate.
• Address operational needs of the store, including opening/closing procedures, cash management, and overrides.
• Provide customer service and support in other areas of the store as needed.
• Contribute to an inclusive environment by respecting differences and learning.
• Demonstrate Apple’s values of inclusion and diversity.

Benefits

• Hiring rate up to the midpoint of the pay range (for postings in Ontario).
• On an exceptional basis, candidates with significant experience and skills may be paid up to the range maximum (for postings in Ontario).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed