Lead, UX Designer

Pearson•Hoboken, NJ

3h•Hybrid

About The Position

This leader will operate as both: A consultative thought partner across Product, Engineering, Program, Learning Design, AI, and Content teams. An innovative player/coach who strengthens team capability, cross-functional collaboration, and experience quality across the organization. This role is deeply focused on building and scaling the product experience itself — operationalizing high-performing 4ITB teams, enabling strong discovery and delivery practices, and advancing the future of proficiency-based learning through AI-native experiences.

Requirements

10–12+ years in UX, Product Design, Service Design, or related disciplines
Proven experience shipping 0→1 products, emerging technology platforms, or transformational customer experiences
Experience operating within highly cross-functional product development environments
Strong systems thinking, product strategy, and organizational collaboration skills
Experience operationalizing customer-centered discovery, design, and delivery practices
Strong people leadership, coaching, and team development capabilities
Ability to thrive in ambiguity while bringing structure, alignment, and momentum to teams

Nice To Haves

Experience in EdTech, SaaS, AI products, or complex workflow ecosystems
Familiarity with conversational AI, adaptive learning systems, and AI-native UX patterns
Experience building platform-like experiences spanning multiple workflows and user types
Experience scaling accessibility, usability, and design systems across teams

Responsibilities

Lead the end-to-end UX strategy and execution for emerging AI-native and proficiency-based learning experiences.
Drive 0→1 product initiatives from concept → pilot → scalable delivery.
Shape pedagogical northstars, learner profile experiences, learning data models, and efficacy-informed workflows.
Partner closely with Product, Engineering, Learning Design, AI, and Content teams to create cohesive and adaptive learning experiences.
Balance experimentation, usability, accessibility, and platform scalability while maintaining a strong focus on customer and learner outcomes.
Operationalize customer-centered discovery, design, and delivery best practices across 4ITB teams.
Establish scalable operating rhythms, prioritization frameworks, governance models, and collaborative decision-making processes.
Guide teams through prioritization, tradeoffs, customer insights, and systems-thinking approaches.
Drive alignment across Product, Design, Engineering, Program, Learning Design, and AI stakeholders.
Strengthen collaboration, delivery confidence, and experience quality across multiple connected squads.
Operate as a consultative thought partner to Product, Engineering, Program, Learning Design, and Content leadership.
Build strong partnerships across GTM, Sales, Marketing, Commercial, Support, and Customer Success organizations.
Ensure customer insights and business priorities are reflected throughout product discovery and delivery.
Translate product strategy into actionable UX direction and scalable execution frameworks.
Elevate UX maturity, systems thinking, interaction quality, and customer centricity across teams.
Build reusable UX playbooks, AI-native interaction patterns, workflow standards, and scalable design frameworks.
Operationalize VOC, customer insights, behavioral analytics, and telemetry into actionable product and experience improvements.
Drive data-informed, executive-level storytelling that connects customer experience quality to learner outcomes, product adoption, efficacy, and business impact.
Coach and develop managers, senior designers, and emerging leaders to grow organizational capability and leadership depth.
Foster a collaborative, curious, and high-accountability culture grounded in trust, experimentation, and continuous learning.
Act as an innovative player/coach who can seamlessly flex between strategic leadership, team enablement, and hands-on guidance when needed.