Lead Supervisor II

About the position

The Lead Supervisor role is an integral part of the store's overall success; modeling the behaviors needed to directly impact all aspects of our Company's business: Sales and Operational Processes. This individual shows exemplary performance behaviors, not only with work performed, but by representing Coach at its highest standards. They serve as a true utilitarian player, possessing the ability to adapt to all roles within the store environment.

Responsibilities

• Understands organizational objectives and makes decisions in partnership with the Store Manager(s) and Assistant Store Manager(s) that align with Company priorities and values.
• Endorses, models and develops team to deliver Coach's Selling and Service expectations.
• Enforces sales strategies, initiatives and growth across all categories.
• Works with Store Manager(s) and/or Assistant Store Manager(s) to flex store business strategies and personal selling techniques to contribute to overall store and financial results.
• Leverages floor supervisor assignment responsibilities to deliver strong metrics; remains results driven, including through team selling and selling to multiple customers.
• Holds sales team accountable for personal sales.
• Maximizes clienteling strategy in partnership with the Store Manager(s) and Assistant Store Manager(s); monitoring process over time to achieve business goals and objectives.
• Builds credibility and trust with team, as well with customers - serving as a personal fashion advisor to deliver business results.
• Creates positive impressions with store team and customers by bringing best self to work through business attire consistent with Coach's Guide to Style.
• Acts as a brand ambassador in the local market/mall to drive brand loyalty and business.
• Sensitive to customer and team needs and tailors approach by reading cues.
• Solution-oriented and forward thinking in resolving customer issues; partners with Store Manager(s) and/or District Manager as appropriate.
• Develops both self and individual product knowledge skills and remains aware of current collections.
• Understands the positive sales impact staffing has on the business and recruits accordingly.
• Coaches, develops and motivates the team on a daily, weekly and monthly basis to meet goals and utilize Company tools.
• Welcomes feedback and adapts behaviors; creates short and long-term goals to achieve personal metrics and performance development.
• Regularly provides feedback to others; coaches performance to a higher standard.

Requirements

• 1-3 years of previous retail experience (cashier/stock experience, sales, etc.) preferably in a luxury retail service environment.
• Possesses current knowledge of fashion trends and competition in the marketplace.
• High school diploma or equivalent; college degree preferred.
• Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet), utilize walkie talkie, understand and read price and product release sheets.
• Ability to execute at a fast pace.
• Ability to communicate effectively with customers and team.
• Ability to maneuver the sales floor, sales shelves, and stock room; climbing, bending, and kneeling are required.
• Ability to frequently lift and carry up to 25 pounds and, at times, lift and carry product/cartons up to 50 pounds.

Nice-to-haves

• Experience in luxury retail service environment.
• College degree.

Benefits

• Health benefits (medical, dental, vision).
• Life insurance and disability insurance.
• 401(k) savings plan.
• Paid time off for wellness needs and vacations.
• Employee discounts on certain products.
• Incentive compensation.