Lead Service Specialist

About the position

The Reprographics Lead assists the Supervisor or Manager in leading the workflow of the Service Specialists. Will accurately communicate with client staff and Epiq team members regarding commitments, deadlines and challenges.

Responsibilities

• Assign production tasks to team members
• Work independently on production assignments, often at a satellite copy center without direct supervision
• Ensure all projects have been properly completed and quality checked
• Work to resolve work issues or complaints such as: lost parcel, damaged package, untimely deliveries
• Assist management with training new hires on all processes
• Other duties may include, mail, distribution services, copy, print, records, facilities, reception, hospitality services
• Assist Supervisor
• Manage Supplies (Ordering Production and Standard Office Supplies)

Requirements

• High School Diploma or GED
• Minimum of 2 years work experience, preferably in a mail or production, copy, print or scanning environment
• Ability to lead others in a professional manner
• Strong written and verbal communication skills with ability to resolve complaints
• Ability to multitask with attention to detail
• Working knowledge of MS Word, Excel and Outlook
• Ability to lift or move 40 lbs. or greater
• Ability to walk, bend, kneel, stand or sit for an extended period of time