Lead Receptionist

$34,320 - $34,320/Yr

H&R Block - Newton, NJ

Full-time - Entry Level

Newton, NJ

Professional, Scientific, and Technical Services

About the position

As a Lead Receptionist at H&R Block, you will support a single office during the busy tax season, ensuring exceptional client service and operational efficiency. This role does not require tax preparation experience, allowing you to focus on delivering outstanding customer experiences and managing daily office activities. You will work a flexible part-time schedule in December, transitioning to full-time from January through April, with opportunities for future seasons and advancement.

Responsibilities

• Support the Multi-Unit Team Leader as the onsite point of contact for tax office employees and clients.
• Ensure quality execution of operating procedures and client service experience by holding tax office employees accountable.
• Serve as the point of contact for escalated client service concerns.
• Manage client scheduling and resolve conflicts, escalating issues as necessary.
• Lead the office from the front desk, providing phone coverage and engaging with clients.
• Oversee daily activities to ensure all tax office employees are scheduled and work is completed on time, adhering to quality standards.
• Conduct daily huddles and communicate essential information to office employees.

Requirements

• Prior experience working in customer service or a similar role.
• Strong organizational skills and ability to manage day-to-day office operations.
• Customer-centric mindset with strong communication skills.
• Proficient in using MS Office applications.
• Ability to work independently with minimal supervision.
• Passionate, determined, and resilient under stress with a will to win attitude.
• Ability to work a flexible schedule of 40 hours per week.

Nice-to-haves

• Experience supervising or managing people.
• History of delivering outstanding customer experiences.
• Bilingual candidates are strongly encouraged to apply.

Benefits

• Flexible schedule
• Day shift
• Evening shift
• Monday to Friday
• Morning shift
• Weekends as needed