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Lead Receptionist
$34,320 - $34,320/Yr
H&R Block - Chester, NY
posted about 2 months ago
Full-time - Entry Level
Chester, NY
Professional, Scientific, and Technical Services
About the position
The Lead Receptionist at H&R Block will support a single office during the tax season, ensuring exceptional client service and operational direction for the tax office. This role is crucial in delivering on the H&R Block brand purpose by helping clients and communities. The position begins with a flexible part-time schedule in early December, transitioning to full-time from January through April, with opportunities for future seasons and advancement.
Responsibilities
- Support the Multi-Unit Team Leader as the onsite point of contact for tax office employees and clients.
- Ensure quality and consistent execution of operating procedures and client service experience.
- Serve as the point of contact for onsite escalated client service concerns.
- Ensure proper scheduling of clients and resolution of conflicts, escalating as necessary.
- Lead the office from the front desk, providing phone coverage and engaging with clients.
- Lead daily activities to ensure all tax office employees are scheduled and work is completed on time.
- Conduct daily huddles and communicate essential information to office employees.
Requirements
- Prior experience working in customer service or a similar role.
- Strong organizational skills and ability to manage day-to-day office operations.
- Customer-centric mindset and strong communication skills.
- Proficient in using MS Office applications.
- Ability to work independently with minimal supervision.
- Passionate, determined, and resilient under stress with a will to win attitude.
- Ability to work a flexible schedule of 40 hours per week.
Nice-to-haves
- Experience supervising or managing people.
- History of delivering outstanding customer experiences.
- Bilingual candidates strongly encouraged to apply.
Benefits
- Flexible schedule
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Weekends as needed
