Ultimate Kronos Group - Maitland, FL

posted about 1 month ago

Full-time - Mid Level
Hybrid - Maitland, FL
10,001+ employees
Publishing Industries

About the position

UKG is seeking passionate U Krewers to deliver a world-class product support experience to our valued customers. As an experienced member of our Global Support team, you'll bring expert-level domain knowledge and hands-on experience in the Human Capital Management (HCM) industry. Your innate ability to tackle complex customer issues will help drive exceptional customer satisfaction. This role supports our UKG Pro Payroll/HR product. Candidates must be able to work onsite a minimum of 3 days/week at a UKG office location.

Responsibilities

  • Leverage payroll, HR or tax expertise, and industry specific knowledge to ensure timely and comprehensive resolution of customer support issues
  • Engage in escalated customer circumstances and drive to successful resolution
  • Attain expert-level proficiency across multiple UKG product lines
  • Positively influence peers through coaching and mentoring
  • Assist in product enablement efforts
  • Model adherence to standard operating procedures and policies
  • Participate in on-call rotations for occasional after-hours support

Requirements

  • 5+ years of experience as a practitioner or software support with expert-level experience in at least one of the following domains: HCM, Payroll, HR and/or Taxes
  • Proven track record of problem-solving complex issues
  • Exceptional written and verbal communication and customer service skills
  • Ability to effectively present in group settings
  • Thrives working in a highly collaborative team environment

Nice-to-haves

  • 3+ years of experience working with UKG Pro suite of products
  • Certified Payroll Professional (CPP), Fundamental Payroll Certification (FPC), Professional in Human Resources (PHR) or equivalent certification
  • Knowledge of support tools, such as Salesforce, RingCentral, and remote access tools
  • Data analytics experience
  • Knowledge of SQL and SQL Tools

Benefits

  • Wellness programs
  • Tuition reimbursement
  • Customizable expense reimbursement program (U Choose) for various needs including student loan repayment, childcare, and pet insurance
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