Lead Personal Shopper

Lowe's - Greensboro, NC

Full-time - Mid Level

Greensboro, NC

Building Material and Garden Equipment and Supplies Dealers

About the position

The Lead Personal Shopper at Lowes Foods is responsible for supervising a team of Personal Shoppers to provide an engaging and efficient shopping experience for guests using the Lowes Foods To Go services. This role involves order fulfillment, guest interaction, and team motivation, while also supporting marketing and business development efforts to enhance service adoption. The position offers opportunities for career growth in eCommerce, logistics, and customer service within the grocery retail sector.

Responsibilities

• Support in-store and curbside marketing programs to promote LFTG services and drive subscriptions
• Partner with the Guest Service Manager to write effective schedules for the eCommerce team
• Guide the team to interact with guests in a genuine, fun, and friendly manner
• Maintain sanitation and safety throughout the department according to Lowes Foods standards
• Continually motivate and educate your team on expectations and best-practices
• Perfectly execute duties required of all LFTG Personal Shoppers (fulfillment, guest communication, technology protocols, etc.)
• Operate the department according to strict operational standards
• Cultivate an environment focused on safety, efficiency, and service
• Publish and hold your team accountable for business metrics (on-time orders, pick efficiency, curbside wait time, etc.) and proper execution of marketing and merchandising programs
• Perform consistent training and quality inspections, providing feedback to Personal Shoppers
• Communicate out of stocks and/or quality/freshness situations to store management on a daily basis
• Communicate any service issues with Guest Care Center and store management on a daily basis
• Communicate with guests, via phone and email, to ensure guest satisfaction
• Provide in-store guest service as needed. (bagging, product location, cleaning, No Noticeable Wait)
• Maintain a professional appearance and attitude at all times
• Partner with your division's LFTG Field Specialist to coordinate orientation, training, ongoing education, and feedback to position all LFTG hosts for success
• All other duties assigned by management

Requirements

• Ability to supervise, train, and develop other people
• Friendly, energetic, genuine, and outgoing personality with strong people skills
• Capable of communicating clearly and concisely
• Strong attention to detail with the ability to multi-task
• Ability to work well with others, especially those with differing personalities and viewpoints
• Ability to read and understand information and take direction
• Knowledge of (or ability to quickly learn) the basics of Front Porch, Produce, Deli, Bakery, Beef Shoppe/Seafood, and Center Store departments
• Ability and willingness to learn multiple tasks and technical requirements of the job
• Ability to lift 25 lbs. consistently and 50 lbs. occasionally
• Ability to bend, kneel and stand for extended periods of time
• Ability to work well with computers, handheld Android/iOS devices and Basic Microsoft Office skills
• Ability to do basic troubleshooting for systems and/or mechanical issues, with the assistance of support teams
• Knowledge of agricultural products and seasonality of offerings during each
• Knowledge of Microsoft Excel, email, keyboard and basic computer skills