Lead Operations Specialist

Marsh McLennan•Greensboro, NC

20h•Hybrid

About The Position

Our not-so-secret sauce. Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. The industry’s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as a Lead Operations Specialist at McGriff, a division of Marsh & McLennan Agency (MMA). Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh McLennan (NYSE: MRSH). This is a hybrid position in our Greensboro, NC office. A day in the life. As our Lead Operations Specialist on the McGriff Operations Team, you’ll provide guidance to teammates across the retail insurance organization, and to 3rd party vendors, in order to support firm growth and success. You’ll manage projects geared toward meeting operational goals, adding efficiency, and driving excellence in client service and agency operations.

Requirements

College Degree or equivalent education, training and work-related experience
Five years of experience within the insurance industry in client service, team lead, or related role
Highly effective written / verbal communication and facilitation skills
Proven ability to act with responsiveness, urgency and professionalism in all matters while prioritizing responsibilities and proactively

Nice To Haves

Property & Casualty License

Responsibilities

Serve as subject matter expert for questions related to systems, procedures, workflows, and resources.
Develop, maintain, and monitor adherence to procedures, standards, and workflows.
Build and maintain relationships across business units, carriers, vendors, and outsourcing partners.
Proactively identify and generate efficiencies and cost savings.
Identify line of business challenges, provide support, and follow through to resolution.
Lead and participate in project groups and collaborate with team members.
Complete workload assessments for the locations or third-party partners to provide guidance and recommendations.
Remain abreast of current trends in insurance operations, standards, applications, workflows, and tools to support creation of an evolving and future focused delivery of client service.
Create and analyze reports related to productivity and other valid reference points and identify and implement opportunities for improvement.
Assist management by serving as mentor/coach to colleagues, assigning workload distribution, and providing input on team member performance.