Lead Online Shopper

Festival Foods•Fond Du Lac, WI

5d•Onsite

About The Position

Join us as a Lead Online Shopper (Full-Time) at Festival Foods! Deliver an Outstanding Online Shopping Experience! As a Lead Online Shopper, you’ll play a key role in creating a seamless and enjoyable online shopping experience for our guests. You’ll lead by example, ensuring that every order is picked with care, accuracy, and efficiency. In this retail role, you’ll support and coach a small team while keeping operations running smoothly in our Click N Go department. If you’re passionate about online shopping and guest service, this role is for you!

Requirements

High school diploma or equivalent experience
Strong leadership and mentoring skills
Excellent verbal and written communication
Self-starter mindset with the ability to work independently
Basic proficiency in Microsoft Office (Outlook, Excel, Word)
A valid liquor license (or willingness to obtain one).

Responsibilities

Lead and support a team – Actively coach, teach, and mentor associates to ensure smooth operations and top-notch guest service.
Pick, pack, and prepare orders – Select only the freshest and highest-quality products, following guest preferences and notes.
Manage order fulfillment – Retrieve staged orders quickly upon guest arrival, process payments, and load groceries into vehicles.
Ensure guest satisfaction – Communicate order updates, offer thoughtful substitutions, and provide a surprise-and-delight experience.
Keep operations running smoothly – Maintain the organization and cleanliness of Click N Go areas and assist guests with online order inquiries.
Manage time – Prioritize tasks effectively and adjust quickly to unplanned duties.