Lead Medical Assistant

LE001 Sturdy Memorial Hospital, Inc. - Plainville, MA

Full-time - Mid Level

Plainville, MA

About the position

The Lead Medical Assistant plays a crucial role in supporting the Practice Manager or Practice Supervisor by ensuring efficient patient flow and high-quality care. This position involves training and onboarding new clinical team members, including Medical Assistants, and working collaboratively within a healthcare team to provide comprehensive, non-judgmental patient care.

Responsibilities

• Assist with maintaining efficient patient flow and quality care.
• Train, onboard, and support the professional development of new and existing clinical team members.
• Room patients and take vitals as part of clinical responsibilities.
• Perform procedures, prescription renewals, and triage patient phone calls.
• Review charts and lab test results, and schedule patients accordingly.
• Respond to provider messages and manage clinical documentation.
• Act as a mentor and leader for medical assistants, providing guidance on clinical and administrative questions.
• Supervise the work and performance of medical assistants, including input for performance reviews.
• Oversee and train new and existing staff in collaboration with the Practice Manager and Office Coordinator.
• Support staff with prior authorizations and referrals.
• Coordinate inventory, ordering, and maintenance of medical supplies.
• Work collaboratively with office staff to improve patient outcomes.

Requirements

• Three to five years of previous experience as a Medical Assistant in a medical office.
• Strong command of verbal and written English.
• Positive interpersonal communication skills.
• Strong organizational, problem-solving, and leadership skills.
• Knowledge of appropriate workflow processes and ability to identify areas of opportunity.
• Experience in reviewing, processing, and routing clinical documentation.
• Knowledge and appropriate use of medical terminology.
• Familiarity with Electronic Medical Records and advanced computer skills.
• Knowledge of physician templates and ability to manage provider schedules.
• Ability to work independently and in a group setting.
• Ability to multitask and perform accurate work in a fast-paced environment.
• Medical billing and coding knowledge.
• Graduate of a two-year accredited Medical Assistant program preferred.

Nice-to-haves

• Departmental specialized training to provide care to patients within the role.
• Successful completion of SHMG orientation program.

Benefits

• Equal employment opportunity employer with a commitment to diversity and inclusion.
• Recognition programs for employee contributions.