Lead Infrastructure Engineer

About the position

ZeniMax Media is seeking a dynamic Lead Infrastructure Engineer who excels at balancing leadership with hands-on technical work. In this role, you will focus on mentoring, guiding, and supporting your team while also contributing directly to key projects. You are experienced in making data-driven decisions and excel at clearly communicating ideas to team members, peers, and stakeholders. Thriving in a collaborative and innovative environment, you are passionate about finding creative solutions to complex technical challenges while ensuring your team's growth and success.

Responsibilities

• Ensure Reliable Infrastructure Deployment and Monitoring: Deploy, monitor, maintain, and support all systems infrastructure related to the location or studio, ensuring reliable performance and availability including servers, ESX, Filers (NetApp). Utilize tools like Grafana to deploy and manage service and infrastructure monitoring solutions, proactively identifying and addressing potential issues before they impact operations.
• Optimize and Manage Cloud Environments: Utilize your experience with cloud service providers like Azure and AWS to manage and optimize cloud environments, including VPCs, VPNs, DNS, firewalls, and load balancers.
• Manage and Support Critical Systems: Oversee and maintain critical systems and applications, including Active Directory (AD), Azure AD (AAD), Adaxes, SCCM, and Intune, ensuring they are optimized and running efficiently. Provide ongoing support and troubleshooting to resolve any technical issues promptly.
• Streamline Processes and Empower Users and Teammates: Identify opportunities to increase efficiency by implementing automated solutions that reduce manual workloads. Develop and support self-service solutions that empower end-users, decreasing dependency on support teams and fostering a more autonomous work environment.
• Documentation and SOP Development: Collaborate with IT peers to develop Standard Operating Procedures (SOPs) and documentation for repeatable tasks, ensuring consistent and efficient operations.
• Oversee Projects and Ensure Compliance: Act as the project point of contact for larger Enterprise Service team initiatives, overseeing the execution of projects in alignment with organizational goals. Follow ZeniMax IT processes to manage change, incident/problem, and configuration management tasks, ensuring all activities comply with company standards and contribute to successful project outcomes.
• Asset and Procurement Management: Manage the purchase of IT hardware and software for studio infrastructures, including tracking and managing IT assets.

Requirements

• 5+ years of IT infrastructure experience or equivalent education: Demonstrated expertise in cloud service providers (Azure, AWS), networking, secret and certificate management, and infrastructure monitoring.
• Extensive End User Compute and Desktop Engineering Expertise: Proven experience in managing and optimizing desktop engineering and end-user management platforms, including tools like Intune, SCCM, and similar technologies.
• Strong Networking Expertise: Solid experience in the operations and engineering of routers, switches, firewalls, and load balancers, with a strong understanding of networking fundamentals in both on-premise and cloud environments.
• Proficient with Monitoring Tools: Experience deploying and maintaining monitoring tools like Grafana, Prometheus, or Datadog for service and infrastructure monitoring.
• Hands-On Infrastructure Experience: Proven experience deploying and supporting on-site IT infrastructures, including servers, ESX, NetApp, and networking equipment.
• Strong Documentation Skills: Ability to create detailed and clear SOPs and documentation for infrastructure processes.
• Automation Expertise: Skilled in identifying and implementing automation opportunities using Python or PowerShell, with hands-on experience writing and deploying code to optimize processes. Capable of guiding others in adopting and utilizing automation solutions effectively.
• Customer Service Oriented: Demonstrated commitment to delivering excellent technical support in a fast-paced, dynamic environment. Previous experience at the client-side support level a plus.
• Excellent Communication Skills: Ability to convey complex technical concepts clearly and effectively to various stakeholders.
• Ability to Work Independently and in a Team: Proven ability to manage multiple priorities in a constantly evolving environment, with strong problem-solving skills and initiative.

Nice-to-haves

• End-to-End Responsibility: Take full ownership of monitoring and managing support requests and projects from initiation through to resolution. Ensure that all issues are addressed promptly and effectively, minimizing disruption to users and maintaining high standards of service. Demonstrate accountability by proactively following up on outstanding tasks and driving them to successful completion.
• Effective Communication: Clearly and consistently communicate with team members, senior management, and customers. Ensure that all interactions, whether written or verbal, are concise, professional, and tailored to the audience. Foster an open environment where feedback is encouraged, and ideas are shared freely.
• Lead by Example: Lead by example, demonstrating professionalism, accountability, and a strong work ethic while championing a positive working culture. Mentor and guide team members, providing support and encouragement to help them develop their skills and reach their full potential.
• Contribute to Team Goals: Actively participate in setting and achieving team objectives. Collaborate with others to ensure that collective goals are met and support your teammates in their efforts to contribute to the overall success of the team. Take ownership of your role in driving the team forward and be proactive in finding ways to improve performance.
• Drive Process and Performance Enhancements: Actively seek out opportunities to improve processes, enhance performance, and contribute to the success of the team and organization. Stay committed to your own professional development by continually learning new skills, keeping up with industry trends, and seeking feedback for personal growth. Apply your evolving expertise to drive innovation and maintain high standards of excellence within your role.

Benefits

• Healthcare benefits
• 401(k) plan and company match
• Short-term and long-term disability coverage
• Basic life insurance
• Wellbeing benefits
• Paid vacation time
• Paid sick and mental health time
• Several paid holidays