Lead Front Office Associate

$37,440 - $37,440/Yr

Nystrom & Associates, Ltd. - Woodbury, MN

Full-time - Entry Level

Onsite - Woodbury, MN

Ambulatory Health Care Services

About the position

As a Lead Front Office Associate at Nystrom & Associates' Woodbury MN clinic, you will serve as the first point of contact for clients, responsible for answering phones, greeting clients, registering and scheduling appointments, collecting co-pays, and facilitating communication between mental health professionals and patients. This full-time role is integral to the clinic's operations, ensuring a welcoming environment and supporting the mental health team in delivering quality care to the community.

Responsibilities

• Answer phones and greet clients cheerfully.
• Register and schedule clients for appointments.
• Collect co-pays and manage patient requests.
• Act as a liaison between mental health professionals and patients.
• Provide feedback and support to Front Office Associates and the Patient Care Coordinator.
• Inform the Office Manager of staff problems or concerns.
• Enforce NAL policies and procedures in the absence of management.
• Assist in training new Support Staff.
• Cover for Office Manager in their absence.
• Manage provider and patient requests as directed by management.
• Coordinate and plan company events such as summer picnics and Christmas parties.
• Open or close the clinic if necessary.
• Fax, copy, and sort documents into electronic charts.

Requirements

• High school diploma or GED required.
• Proficient computer skills and experience using Microsoft Office.
• Strong customer service and interpersonal communication skills.
• Previous front desk, receptionist, or administrative assistant experience preferred.
• Excellent organizational skills and ability to multitask.
• Ability to lead a small Front Office team successfully.

Nice-to-haves

• Experience in childcare or as a nanny.
• Experience in a fast-paced retail setting or as a barista.
• Interest in psychology, counseling, or behavioral sciences.

Benefits

• Health savings account
• Paid holidays
• Disability insurance
• Health insurance
• Dental insurance
• 401(k)
• Flexible spending account
• Paid time off
• 401(k) matching
• Opportunities for advancement