Lead Field Service Technician

About the position

Leonardo DRS Land Systems is seeking to hire a Full Time Lead Field Service Technician for our Huntsville, AL facility. The ideal candidate will be responsible for providing technical support of DRS Land Systems products through prototyping, testing, fielding, and follow on support stages of various programs to internal and external customers. This position will also provide work leadership and technical assistance to lower-level technicians. The selected candidate must be able and willing to travel/deploy to CONUS and OCONUS internal and external customer locations 50-75% of the time. This position could last up to 1 year.

Responsibilities

• Responsible for providing a variety of complex technical support for maintenance support, repairs, modification, equipment setup and testing, and formal/informal training of customer personnel
• Provide work leadership and technical assistance to lower-level technicians
• Serve as customer contact on technical issues
• Troubleshoot and resolve equipment issues by utilizing drawings and technical documentation
• Conduct repairs and/or modifications using a variety of hand tools and test equipment
• Demonstrate setup and adjustment of complex equipment for potential users or operators
• Complete appropriate written documentation and feedback for onsite service and installations
• Research and deliver complex technical solutions to customers with a high degree of professionalism
• Determine and recommend which products or services best fit the customer's needs
• Analyze test results related to the design and test objectives and adjust equipment to bring within specifications
• Record these test procedures and results, numerical and graphical data, and recommendations for changes in product or test methods
• May provide formal/informal training of customer personnel
• Demonstrate great customer service skills
• Work variable shifts and up to 12-hour shifts to perform necessary testing
• Exhibit mature, independent judgment and communicates effectively
• Punctuality and attendance are considered essential functions because the services to be provided to the customer can only be performed at the customer site and in a manner that is consistent with the customer's scheduling
• Support, communicate, reinforce and defend the mission, values and culture of the organization

Requirements

• High school diploma or GED with 8+ years of relevant work experience
• Methodical documentation skills with the ability to assist in accurate, complete, and timely technical service reports
• Must have a moderate level of understanding in one or multiple technical competencies (electrical, mechanical, hydraulics, pneumatics, etc.)
• Proficient in the use of a laptop computers, mobile devices, and related software
• Must be able and willing to travel to CONUS and OCONUS locations (Deployed 50-75% of the time)
• Willingness to travel to OCONUS locations that qualify for Hardship and Hazard compensation, a plus
• Must have or be eligible to obtain U.S. passport
• Fundamental understanding of computer systems, operating systems, and configuration files
• Outstanding communication skills (written and oral)
• Excellent teambuilding and leadership skills
• Computer proficiency with MS Office application experience, including Word, Excel and PowerPoint; detailed understanding and use of database technologies
• Ability to obtain a Department of Defense (DoD) Secret Clearance is required
• U.S. Citizenship required

Benefits

• Medical, dental, and vision coverage
• Company contribution to a health savings account
• Telemedicine
• Life and disability insurance
• Legal insurance
• 401(k) savings plan
• Wellness programs that focus on physical, emotional, and financial well-being
• Programs and activities to support career-growth, professional development, and skill enhancement
• Flexible work schedules with our 9/80 program
• Competitive vacation
• Health/emergency leave
• Paid parental leave
• Community service hours