Lead, Engineering Services

$88,000 - $164,000/Yr

L3Harris Technologies - Rochester, NY

Full-time - Mid Level

Rochester, NY

Computer and Electronic Product Manufacturing

About the position

The Lead, Engineering Services position at L3Harris involves overseeing and managing complex engineering projects with a focus on delivering solutions that align with business goals and customer missions. The role requires a subject matter expert in engineering support, responsible for collaborating with various teams to ensure flawless execution from product conception to end of life, while also providing input into new products and processes.

Responsibilities

• Support and assist Chief Engineer in delivering all products and services in accordance with established capability, cost, schedule, and quality commitments.
• Partner with Product Specialist and PLM to facilitate knowledge transfer and support product roadmaps and capability sets that meet customer needs.
• Coordinate and support product configurations/set-ups for demonstrations, customer acceptance tests, site engineering, field trials, and other verification and validation activities.
• Build strong relationships and proactively collaborate with operations, engineering, and program leadership to support business needs and changes in scope prioritization.
• Provide 'Voice of the Customer' experience in assisting Chief Engineer on development and roadmap decisions.
• Collaborate with tech pubs team in the creation of user manuals, maintenance guides, and whitepapers.
• Develop collaborative relationships with product and program leadership teams.
• Share experience and best practices from both inside and outside the organization.
• Provide 'Voice of Customer' support for pursuits, technical proposals, Basis of Estimates, and risk assessment.

Requirements

• Bachelor's Degree and minimum 9 years of prior relevant experience, or Graduate Degree with a minimum of 7 years of prior related experience, or in lieu of a degree, minimum of 13 years of prior related experience.
• PMP Certification.

Nice-to-haves

• Exemplary product experience and customer engagement skills.
• Strong interpersonal skills and demonstrable collaboration.
• Ability to support Chief Engineering in statusing for business executives.
• Able to self-start and solve problems quickly.
• Domain knowledge and experience with HCLOS radio system and RF-41X products, customer site and factory issues.
• Good organizational skills and excellent problem-solving skills.
• Ability to learn new skills, meet deadlines, embrace new technologies, and follow processes.
• High energy and proactive; ability to execute scope in a dynamic environment.
• Demonstrated ability to deliver and sustain measurable results.
• Self-starter with the ability to work independently and show strong judgment.

Benefits

• Health and disability insurance
• 401(k) match
• Flexible spending accounts
• EAP (Employee Assistance Program)
• Education assistance
• Parental leave
• Paid time off
• Company-paid holidays