Lead Claims Relationship Management
About The Position
The purpose of this role is to act as a central point of contact for driving process and policy enhancements within assigned distribution channels, collaborating across departments and with key stakeholders to ensure cost-effective claims outcomes and alignment with organizational goals. Additionally, the role involves supporting Claims Relationship Managers in delivering exceptional claims service across various business lines, managing a portfolio of customer relationships, and serving as a key escalation point for claims disputes and enquiries to uphold the success of the QBE Claims Management strategy.
Requirements
- Moderate relevant experience.
Nice To Haves
- Broad experience in commercial insurance claims across a range of product lines
- Experience working in a senior team within a multi-national insurance environment.
- Experience collaborating with internal functions such as underwriters and business development.
- Regular contact with brokers and external customers.
- Previous experience in external customer contact and liaising with various business disciplines.
- History of collaborative work with Claims, Business, and Customer populations.
- Working knowledge of the insurance process from application to claims resolution.
- Experience with distribution channels.
- Tertiary Degree or equivalent combination of education and work experience.
Responsibilities
- Contribute to the development and implementation of the Claims service strategy to support business targets.
- Support Claims Relationship Manager, Claims Business Line Manager, and other key stakeholders in acquiring and retaining profitable business.
- Identify the potential impact on claims resource requirements for new and renewing customers based on business levels.
- Develop relationships with key stakeholders and trading partners to fully support business needs.
- Raise the Claims profile with both Internal and External Customers to enhance service delivery.
- Ensure the most appropriate claims-handling solution is devised for individual customers.
- Deliver proactive advice and guidance to drive the adoption of QBE claim strategies.
- Respond to client requests following service standards to maintain good client relationships.
- Maintain knowledge of insurance guidelines, policy changes, and compliance with legislation.
- Promote inter-departmental collaboration and drive cohesion to increase profitability and add value.
Benefits
- Hybrid Working – a mix of working from home and in the office
- 22 weeks of paid leave for family growth, with 12 weeks available to all parents on a gender-equal basis
- Competitive 401(k) program with company match up to 8%
- Well-being program including holistic wellbeing coaching, gym membership, confidential counselling, financial and legal advice
- Tuition Reimbursement for professional certifications, and continuing education
- Employee Network and Community – QBE actively supports six Employee Networks, and many ways to give back to your community
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
Associate degree
