Lead - Business Operations and Performance Improvement

Cooper University Hospital•Camden, NJ

22h•$31 - $53

About The Position

The Lead, Business Operations and Performance Improvement provides embedded operational performance leadership across Radiology, Laboratory, and Pharmacy. This role is designed to reduce access delays, improve turnaround time reliability, strengthen staffing effectiveness, and deliver priority initiatives on time. The position leads through influence—supported by the AVP and Administrative Directors—by building a sustainable management operating system (metrics, cadence, accountability) and driving cross-functional execution and change adoption. Technology and analytics tools can surface insights; this role ensures those insights are converted into actions, behavior change, and sustained results.

Requirements

0-2 Years experience required.
Bachelor's Degree Required.
Experience in healthcare operations, performance improvement, analytics, finance, consulting, or service line operations (acute care preferred).
Demonstrated success improving access, turnaround time, productivity, and reliability through data-driven execution and change management.
Strong analytical skills (Excel required; Power BI/Tableau preferred) and ability to translate data into action.
Skilled facilitator who can lead through influence, build alignment, and communicate clearly with clinical and operational leaders.

Nice To Haves

Master's Degree Preferred.
Power BI/Tableau preferred.

Responsibilities

Provides embedded operational performance leadership across Radiology, Laboratory, and Pharmacy.
Reduces access delays.
Improves turnaround time reliability.
Strengthens staffing effectiveness.
Delivers priority initiatives on time.
Builds a sustainable management operating system (metrics, cadence, accountability).
Drives cross-functional execution and change adoption.
Ensures insights from technology and analytics tools are converted into actions, behavior change, and sustained results.