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ABM - Nashville, TN

posted 16 days ago

- Entry Level
Nashville, TN
Administrative and Support Services

About the position

The Airline Passenger Assistant, also known as the Wheelchair Agent, fulfills airline passenger service obligations for passengers who require or request wheelchair assistance. Passenger services positions are very customer service-oriented and 'tipping' is allowed and customary.

Responsibilities

  • Follow safety precautions at all times while transporting passengers
  • Positive interpersonal interaction with passengers
  • Comply with all client and/or site security requirements and processes
  • Safely transport passengers in wheelchairs from their retrieval point to their desired destination within the client site or grounds
  • Assist passengers with baggage retrieval and transport, if necessary
  • Coordinate assignments with dispatchers and gate Agents, if necessary
  • Complete thorough Incident Reports

Requirements

  • Must be 18 years of age or older
  • No high school diploma, GED or college degree required
  • No experience required and on the job training provided

Nice-to-haves

  • One (1) year of customer service experience preferred

Benefits

  • Comprehensive benefits package offered by ABM
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