This job is closed
We regret to inform you that the job you were interested in has been closed. Although this specific position is no longer available, we encourage you to continue exploring other opportunities on our job board.
UPS - Dallas, TX
posted 10 days ago
About the position
Manages the delivery or deployment of contracted services to customers to ensure that SLAs (service level agreements) and KPI (key performance indicators) as defined in the relevant contracts are met or exceeded. Supports business products by collaborating with vendors, customers, and other internal support groups. Responsible for daily facility activities related to government compliance, inbound receipts, kitting, processing orders, procuring suppliers, managing inventory, staffing, facility inspections, employee engagement, development, safety, security, profitability, etc. Performs a variety of financial activities including forecasting, allocations, adjustments and creating annual business plans to meet business unit and corporate initiatives. Responsible for retaining and strengthening customer relationships which may include face to face customer service. Identifies and recommends opportunities for improving efficiency, effectiveness, and capabilities of the operation. May provide support to field stocking locations (FSL), agent locations across multiple geographies, and support the provider network. May operate powered industrial equipment. Provides administrative or technical support to ensure effective on-going operations. Applies knowledge of established processes and procedures to execute with excellence. Requires advanced skills and expertise in a variety of work processes or activities. Anticipates patterns and links; looks beyond the immediate problem to the wider implications. Generates new and innovative solutions to complex problems. Works autonomously within established procedures and practices. May act as a team lead, coordinating the work of others, but not a supervisor.
Responsibilities
- Manage the delivery or deployment of contracted services to customers.
- Ensure SLAs and KPIs are met or exceeded.
- Collaborate with vendors, customers, and internal support groups.
- Oversee daily facility activities related to government compliance, inbound receipts, kitting, and processing orders.
- Procure suppliers and manage inventory.
- Conduct facility inspections and ensure employee engagement and safety.
- Perform financial activities including forecasting and creating annual business plans.
- Retain and strengthen customer relationships, including face-to-face service.
- Identify and recommend opportunities for operational improvements.
- Provide support to field stocking locations and agent locations across multiple geographies.
Requirements
- Must be a U.S. Citizen or National of the U.S.
- Must be an alien lawfully admitted for permanent residence or authorized to work in the U.S.
