Knowledge Management Specialist

About the position

The Knowledge Management Specialist is a professional who is responsible for creating and maintaining written procedures for the enterprise. These procedures can include instructions for processes, local policies, and procedures related to risk and compliance. The main objective of this role is to ensure that the procedures are clear, concise, and easy to understand for all employees within Comerica. The Knowledge Management Specialist plays a vital role in ensuring that the procedures are compliant with relevant laws and regulations. The incumbent works with all Line of Business (LOB)/Support functions to revise, refine, and/or create the required documentation that is made available within departments and across the company within a new Knowledge Management application for the enterprise.

Responsibilities

• Develop new procedural documentation
• Act as a liaison between various departments and key stakeholders.
• Assist with the development of documentation requirements for new business processes.
• Provide support writing, reviewing, editing and/or publishing procedural documentation to follow the company standards.
• Ensure the appropriate review and approval of the new procedures with relevant stakeholders.
• Publish the new procedural documentation in Procedure Enterprise System, assign appropriate access to the procedure users, and configure the periodic review cycle for the documentation.
• Support the update of documents to help maintain an effective set of local policies, procedures, and work instructions.
• Support the process owner with guidance about procedures updates.
• Publish the update procedural documentation version in the Procedure Enterprise System.
• Work in collaboration with the Process Engineer to link the procedural documentation within an object in a process model in iGrafx.
• Assist the process owner implementing a change control process.
• Facilitate the procedure retirement form to the process or procedure owner.
• Once the procedure retirement form is completed, proceed to retire the procedures from the Procedure Enterprise System.
• Perform research and review existing documents to identify gaps in documentation.
• Analyze effectiveness of documentation and recommend improvement opportunities to management.
• Other duties as assigned.

Requirements

• Bachelor's Degree from an accredited university in Business, Finance, Operations Management, Information Management, Information Governance, or other related degrees OR High School/GED with 5 years progressive relevant experience
• 5 years of experience with business writing including publishing, expertise in documenting business policies and processes or a related role, preferably within the financial services industry
• 5 years of experience with third-party procedure management applications
• 5 years of experience working in a fast-paced, deadline-oriented work environment
• 4 years of experience engaging with senior internal/external stakeholders and to communicate complex topics into easy-to-understand messages
• 2 years of experience in banking, capital markets, or financial services organizations and the regulatory environment (preferred)
• 2 years of experience with process improvement and process mapping

Benefits

• Health and welfare programs
• Strong retirement benefits
• Generous paid time off programs
• Medical, dental, and vision benefits
• 401(k) and pension
• Income protection benefits such as life insurance, AD&D, and supplemental health programs
• Variety of time off programs for things like vacation, sick time, disability, and parental leave