About the position
We’re looking for a Key Holder to help lead the way at our Mall of America store! This role is perfect for someone who thrives in a team environment, loves engaging with guests, and is passionate about sharing Little Words Project’s mission. As a Key Holder, you’ll play a huge role in bringing our brand story to life—helping guests find the perfect bracelet, guiding them through our bead-your-own experience, and supporting the team to create a welcoming, inspiring space.
Responsibilities
- Work alongside the Store Manager & Assistant Store Manager to inspire and motivate the team.
- Open and close independently, ensuring everything runs smoothly.
- Host and manage in-store beading appointments, events, and parties, making every visit special.
- Help find partners to do events with, and assist with planning in-store events.
- Monitor inventory levels, assist with backstock, and help with visual merchandising to keep our store looking and feeling its best.
- Help train and develop Sales Associates, sharing best practices to enhance guest connections.
- Introduce new products, personalize recommendations, and create moments that leave a lasting impression.
- Answer guest questions, assist with transactions, and handle any in-store issues with positivity and care.
- Assist at the bead bar, tie bracelets, and fulfill custom orders.
- From inventory intake to clienteling and KPIs, you’ll play an important role in keeping things running smoothly.
Requirements
- 2+ years of retail or customer service experience.
- Strong communication and interpersonal skills.
- Passion for beading, styling, and capturing fun content in-store.
- Ability to stay cool under pressure and find solutions with a positive attitude.
- Willingness to jump in, support the team, and help wherever needed.
- Availability to work weekends and holidays.
- Belief in Little Words Project’s mission and excitement to spread kindness every day.
