Key Account Specialist / Inside Sales

EECO•Norfolk, VA

3d•Onsite

About The Position

Electrical Equipment Company (EECO) is a full line electrical distributor specializing in industrial automation and power solutions. The Key Account Specialist (KAS), also known as inside sales, is directly responsible for servicing a designated set of "Key" accounts. This role involves offering suitable alternatives, quoting, coordinating with factories for people, delivery, and pricing, and liaising with internal technical specialists, product managers, and business development specialists based on customer needs. The KAS aims to free up Key Account Managers (KAMs) to focus on new business development by providing dedicated support for immediate customer needs. This position directly impacts customer satisfaction and corporate growth initiatives by delivering an exceptional customer experience, supported by various internal teams. "Key" accounts receive priority resources and the highest level of service.

Requirements

Associates degree or equivalent relevant work experience
Previous experience in industrial or manufacturing environment is a plus
Authentic customer service commitment – collaborative personality; tenacity to successfully see a challenge through to the end
Intermediate knowledge of Microsoft Excel spreadsheet software
Strong communications skills (both written and oral)
Ability to work independently and autonomously
Strong attention to detail and analytical abilities
Ability to learn; to become proficient in EECO's business systems and have a willingness to train for additional responsibilities, which will facilitate future professional growth.
Ability to work by and speak to EECO’s cultural beliefs: Achieve Results, Delight Customers, Straight Talk, It’s Mine, Value Everyone, Think Team, Build Trust.

Nice To Haves

Being willing to see “the big picture” of our business and being team-oriented is super important.
A natural desire to develop strong relationships with customers and “go the extra mile”.

Responsibilities

Customer service and sales amplification - "Delight the customer" while freeing up the Key Account Manager (KAM) to focus on growing sales.
Serve as the customers’ first point of contact for pricing, quotes, and delivery.
Manage quote follow-up, taking the lead on requesting support and communicating results back to the customer.
Address pricing concerns, taking the lead to resolve them, likely coordinating and receiving feedback from the KAM.
Handle "fixing" issues when something goes wrong and needs a resolution.
Coordinate and obtain information or support from the factory.
Engage in price negotiation.
As sales opportunities are identified, qualify them and, when applicable, get the KAM engaged.
Work with the KAM to jointly uncover key contacts/decision makers and gather information relevant to advancing opportunities.
Leverage customer relationship management (CRM) to manage customer interactions and prioritize activities.
Manage pricing agreements and customer pricing files to maximize gross profit, based on customer spend (minimum annually).
Look for migration opportunities to move customers to preferred vendors and increase margin percentages.
Ensure pricing files are in place to allow for competitiveness and maximum margin.
Proactively notify the customer of pricing changes when applicable.
Seek to understand the customer’s needs and challenges.
Look for ways to drive efficiency through systems, technology, services, or solutions that generate value for the customer.
Proactively offer product/service solutions that offer value to the customer.
Act as a liaison across departmental boundaries to enhance efficiencies and remove challenges impacting customer service.