Key Account Sales Support Sub Rep - Temp

$52,000 - $62,400/Yr

Volcom - Costa Mesa, CA

Full-time - Entry Level

Hybrid - Costa Mesa, CA

Merchant Wholesalers, Nondurable Goods

About the position

The Key Account Sales Support Sub Rep - Temp position at Liberated Brands is designed to provide essential support to the Key Account Managers in all sales initiatives. This temporary role is crucial for the success of the Account Sales Team, as the Sub Rep will actively participate in market appointments, assisting managers with direct selling and acting as a point of contact for retailers to ensure customer satisfaction. The Sub Rep will be responsible for managing meeting preparations, assisting with direct selling, taking notes, and merchandising during appointments. Additionally, they will provide same-day recaps of customer meetings, including action items and follow-ups, to maintain effective communication and workflow. In this role, the Sub Rep will build and maintain strong working relationships with key accounts by delivering timely and efficient customer service and sales support. They will manage the office phone line, ensuring prompt service for all accounts, and will oversee the order file to keep accounts informed about order status, fill rates, and expected inventory due-in information as provided by the Sales Operations team. The Sub Rep will also communicate with the Key Account Manager to address inventory needs and product opportunities, aid in sample coordination efforts, and support asset management requests with online accounts. The position requires the Sub Rep to manage the Key Account team’s market and showroom calendar, verify order accuracy, and ensure timely shipping within preferred windows. They will enter various forms of data, manage SMU requests, report on shipping goals, and ensure the resolution of order discrepancies. The Sub Rep will work cross-functionally with other departments, including marketing, distribution, design, and production, to ensure a seamless operation and customer experience.

Responsibilities

• Support Key Account Managers in all sales initiatives.
• Participate in market appointments and assist with direct selling.
• Act as a point of contact for retailers to ensure customer satisfaction.
• Manage overall meeting preparation and assist with merchandising.
• Provide same-day recaps of customer meetings with action items and follow-ups.
• Build and maintain strong working relationships with key accounts.
• Manage office phone line and provide prompt service for all accounts.
• Manage order file and keep accounts informed of order status and inventory.
• Communicate with Key Account Manager regarding inventory needs and product opportunities.
• Aid in sample coordination efforts for the Key Account Team.
• Support asset management requests with online accounts.
• Manage Key Account team market and showroom calendar.
• Verify order accuracy and ensure timely shipping.
• Enter various forms of data as required.
• Manage and execute SMU requests as directed by Key Account Manager.
• Report and forecast on weekly shipping goals and monthly targets.
• Ensure timely resolution of order discrepancies and returns.
• Work with production team on special ticketing and VAS requirements.
• Set up and break down during account line showings.
• Collaborate with other departments including marketing and production.

Requirements

• 2+ years of preferred customer service experience.
• Bachelor's degree preferred.
• Working knowledge of the wholesale/retail industry.
• Excellent communication and listening skills.
• Self-motivated and results-oriented.
• Strong verbal and written communication skills.
• Professionalism and ability to maintain confidentiality.
• Ability to identify and solve problems in a timely manner.
• Strong attention to detail.
• Knowledge of Microsoft Outlook, Excel, Word, One Note, and Power Point.
• Full Circle Database software experience is a plus.
• Ability to travel.

Nice-to-haves

• Experience in the wholesale/retail industry.
• Familiarity with Full Circle Database software.

Benefits

• Collaborative culture with a family vibe.
• Discounts on Liberated Merch.
• Fair and equitable compensation practices.