Key Account Manager - Internal

About the position

The Key Account Manager at Funko is responsible for overseeing operational distribution for a portfolio of key retail partners. This role involves coordinating marketing efforts, producing launches, and executing sales promotions with assigned retail partners to achieve sales and profit quarterly objectives. The position requires proactive engagement with buyers, analysis of POS and industry trends, and collaboration with the marketing team to enhance retail-level activities. The Key Account Manager will also prepare sales forecasts, create tailored presentations for clients, and ensure high levels of customer satisfaction to meet productivity and incentive goals.

Responsibilities

• Proactively contact buyers through outgoing calls and emails; actively sell and support new categories and departments
• Analyze POS and industry trends to suggest products to clients
• Understand S&OP process to drive customer-focused sales and build a healthy product mix
• Utilize sales and inventory reports to identify licenses and products to solicit customers
• Look for opportunities to cross-sell across all of Funko’s product categories
• Coordinate with the marketing team on retail level-based activities
• Identify and grow opportunities with clientele and collaborate with Sales Management to ensure strategic growth attainment plan
• Participate in continued education/training to learn about new and existing product lines and improve sales techniques
• Ensure the highest level of customer satisfaction resulting in increased productivity and achieving quarterly incentive goals
• Prepare quarterly and annual sales forecasts for all assigned accounts to ensure appropriate inventory levels
• Create and deliver presentations tailored to customer’s long-term business needs
• Consistently meet quota and revenue targets
• Maintain high customer satisfaction with assigned portfolio
• Endeavor to action/respond within requested deadlines

Requirements

• 2-4 years’ experience in a Sales or Account Management role, preferably for a consumer product company selling direct to large, national retailers
• Proficient in retailer proprietary systems
• Knowledge of collectible/toy/CPG industry and customer trends
• Out of the box thinker; creative and strategic mindset
• Understanding of PowerBI
• Proven account management or other relevant sales experience
• Understanding of S&OP process to drive customer-focused sales and build a healthy product mix
• History of successful conflict-resolution and de-escalation of issues with customers
• Project-oriented, proactive, creative and self-motivated work style
• Proven ability to effectively manage multiple projects amid changing priorities in a fast-paced environment while consistently delivering superior results within given deadlines
• Exceptional organization and time management skills
• Degree from accredited college or technical school preferred
• Excellent presentation and communication skills, both written and verbal
• Ability to provide reports to management on customer's needs, problems, interests, competitive activities, and potential for new products and services
• Ability to create and deliver presentations tailored to the audience needs
• Experience with ERP or CRM systems preferred (MS Dynamics NAV)
• Proficiency with MS Office Suite

Nice-to-haves

• Experience with ERP or CRM systems preferred (MS Dynamics NAV)
• Degree from accredited college or technical school preferred

Benefits

• Competitive compensation package
• Full benefits
• 401(K) plan with matching contributions from the company
• Creative work environment
• Opportunities to engage with pop culture