Junior Network Support Engineer - LATAM - 100% REMOTE

Prometeo Talent • Georgetown, Latam

31d • Remote

About The Position

At Prometeo Talent, we connect top-tier tech and engineering professionals with companies that are shaping the future. With a strong presence across America and Europe, we’re proud to be one of the highest-rated recruitment agencies in the market. We are currently partnering with a UK-based Cisco-focused managed service provider supporting critical infrastructure and enterprise clients worldwide. Their customers include globally recognized brands, and their environment combines high-level networking operations with fast-paced technical support and strong career growth opportunities. We are looking for a Junior - Network Support Engineer with strong networking fundamentals, customer-facing communication skills, and hands-on troubleshooting experience. This is an excellent opportunity for someone passionate about Cisco technologies and networking who wants to grow within a highly technical environment supporting enterprise-level infrastructure and global clients. You will work closely with experienced engineers in a collaborative support team, handling real-world networking incidents and gaining exposure to Cisco and Meraki environments at scale.

Requirements

• <2+ years of experience in Network Support, Service Desk, Technical Support, or similar roles
• Strong networking fundamentals, including: TCP/IP, Subnetting, VLANs, Routing, DNS, DHCP, Firewall fundamentals
• CCNA-level networking knowledge
• Hands-on experience troubleshooting networking environments
• Advanced English level (written and spoken)
• Experience working in customer-facing or support-oriented environments
• Ability to work methodically and remain calm under pressure
• Experience handling tickets, incidents, and troubleshooting requests

Nice To Haves

• Experience with Cisco Meraki environments and dashboard
• Exposure to: SD-WAN, IPsec, Client VPN, 802.1X
• Experience working within an MSP (Managed Service Provider) environment
• CCNA certification
• Experience with Zendesk or similar ticketing platforms

Responsibilities

• Provide technical support through inbound tickets, calls, and emails
• Troubleshoot and resolve networking issues across Cisco and Cisco Meraki environments
• Support end users and client IT teams in a fast-paced service environment
• Configure and troubleshoot VLANs, firewall rules, VPNs, routing, DNS, DHCP, and wireless networking issues
• Work within Zendesk and ticketing systems to manage incidents and service requests
• Escalate complex technical issues when necessary while maintaining clear communication with clients
• Collaborate with senior engineers on network troubleshooting and operational improvements
• Maintain professionalism and calm communication during high-pressure situations

Benefits

• 100% remote work
• Work on real-world digital products at the intersection of business, technology, and data
• Equipment provided by the company
• Training and certifications funded by the company
• Exposure to enterprise-level clients and global infrastructure projects

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed