Junior Application Support Specialist

Guidehouse•Washington, DC

1d•Hybrid

About The Position

Provide Tier I / Tier II application support for enterprise systems, including .NET applications, Appian platforms, and microservices-based solutions. Respond to and resolve user-reported issues, service tickets, and application errors in a timely manner. Assist in troubleshooting application defects, integration issues, and performance problems. Monitor application logs, alerts, and dashboards to support system availability and stability. Support incident, problem, and change management activities in a structured operational environment. Escalate complex issues to senior team members and support resolution efforts. Assist with application deployments, testing, and validation activities. Prepare and maintain technical and user documentation, including SOPs and knowledge articles. Provide end-user support and communication, ensuring a professional and customer-focused experience. Learn and support multiple applications and technologies across the environment. Maintain a positive, responsive, and service-oriented approach to all support interactions.

Requirements

Minimum Two(2) years of relevant application support experience.
Bachelor’s degree in IT, Computer Science, Engineering, or related field (or equivalent experience).
Ability to work independently with limited supervision in a team environment.
Strong analytical and problem-solving skills.
Excellent written, verbal, and interpersonal communication skills
Demonstrated ability to learn new technologies quickly and adapt to changing environments
Strong customer service mindset and professionalism.
Basic to intermediate experience supporting .NET-based applications.
Familiarity with Appian or similar BPM/low-code platforms.
Understanding of microservices architecture and APIs (REST services).
Working knowledge of SQL and relational databases.
Exposure to application monitoring, logging, and troubleshooting tools.
Familiarity with ticketing systems (e.g., ServiceNow, Jira).
US Citizens and Green Card holders only.
No Visa Sponsorship available for this position.
Must be able to OBTAIN and MAINTAIN a Federal or DoD "PUBLIC TRUST"; candidates must obtain approved adjudication of their PUBLIC TRUST prior to onboarding with Guidehouse.
Candidates with an ACTIVE PUBLIC TRUST or SUITABILITY are preferred.

Nice To Haves

Hands-on experience with Appian platform support or development.
Exposure to cloud environments (AWS and/or Azure).
Familiarity with CI/CD pipelines or DevOps practices.
Basic knowledge of containerization technologies (Docker, Kubernetes).
Experience supporting applications in enterprise or regulated environments.
Exposure to automation or scripting for operational support tasks.

Responsibilities

Provide Tier I / Tier II application support for enterprise systems, including .NET applications, Appian platforms, and microservices-based solutions.
Respond to and resolve user-reported issues, service tickets, and application errors in a timely manner.
Assist in troubleshooting application defects, integration issues, and performance problems.
Monitor application logs, alerts, and dashboards to support system availability and stability.
Support incident, problem, and change management activities in a structured operational environment.
Escalate complex issues to senior team members and support resolution efforts.
Assist with application deployments, testing, and validation activities.
Prepare and maintain technical and user documentation, including SOPs and knowledge articles.
Provide end-user support and communication, ensuring a professional and customer-focused experience.
Learn and support multiple applications and technologies across the environment.
Maintain a positive, responsive, and service-oriented approach to all support interactions.

Benefits

Medical, Rx, Dental & Vision Insurance
Personal and Family Sick Time & Company Paid Holidays
Parental Leave
401(k) Retirement Plan
Group Term Life and Travel Assistance
Voluntary Life and AD&D Insurance
Health Savings Account, Health Care & Dependent Care Flexible Spending Accounts
Transit and Parking Commuter Benefits
Short-Term & Long-Term Disability
Tuition Reimbursement, Personal Development, Certifications & Learning Opportunities
Employee Referral Program
Corporate Sponsored Events & Community Outreach Care.com annual membership
Employee Assistance Program
Supplemental Benefits via Corestream (Critical Care, Hospital Indemnity, Accident Insurance, Legal Assistance and ID theft protection, etc.)