Job Developer

Costi•Mississauga, ON

4d•CA$63,000 - CA$70,000•Onsite

About The Position

The Job Developer position is an integral part of a mission- and results-driven team dedicated to connecting individuals to meaningful, sustainable local employment opportunities through proactive employer engagement, job development, and performance accountability. The role focuses on researching prospective employers, conducting targeted outreach, building and maintaining COSTI's online Employer Database and CRM/case management systems, and generating quality job leads while achieving defined targets for employer contacts, placements, and retention outcomes. Working collaboratively with Career Advisors, Employment Consultants, and Retention Specialists, the Job Developer supports the full employment services cycle—from community outreach and labour market analysis through client matching, interview coordination, onboarding support, and post-placement follow-up—in alignment with organizational mission, program guidelines, contractual requirements, and service delivery standards.

Requirements

Post-secondary diploma or degree in Social Services, Career Development, or related field, or equivalent experience.
Minimum of one (1) to three (3) years of experience in employment counselling or career advising.
Experience working with diverse client populations, including individuals facing barriers to employment.
Strong knowledge of job search strategies, employment programs, and labour market trends.
Demonstrated ability to conduct assessments, develop employment plans, and facilitate group coaching and training sessions.
Strong communication, facilitation, and interpersonal skills.
Fully on-site position with 100% in-office presence, five (5) days a week.
No hybrid or remote work options due to funder and position requirements.
Experience and knowledge of case management and client information systems, including systems such as CaseFLO, FFAI CaMS / EOIS CaMS, CIS, and related internal tracking systems.
Knowledge of Microsoft Office / Microsoft Office Suite, including commonly referenced tools such as Word, Excel, PowerPoint, and email.
Knowledge of virtual collaboration and service-delivery tools, especially MS Teams, Moodle other online tools used for workshops, coaching, and service delivery.
Knowledge of internet-based and online tools, including online employment tools, online service platforms, and web-based resources.
Knowledge of databases, reporting tools, and data-entry systems used for documentation, tracking, reporting, and performance monitoring.
Ability and willingness to learn new technologies, systems, databases, and digital tools as required for service delivery and reporting.
Aptitude and willingness to learn and work with new online, digital systems, databases, and technologies.
Must be willing to provide itinerant services and work regularly across multiple locations throughout the GTA, based on program and partnership requirements.
Required to provide a valid Vulnerable Sector Screening (VSS) Police check completed within the past 6 months.

Nice To Haves

Client-Centered Communication & Relationship Building: Builds trust through empathetic, professional, and effective communication with diverse clients and partners.
Facilitation, Collaboration & Interpersonal Skills: Engages individuals and groups while working collaboratively to support integrated service delivery.
Problem-Solving, Judgment & Adaptability: Applies critical thinking and sound judgment to address client needs in a dynamic environment.
Accountability, Organization & Results Orientation: Manages priorities effectively while delivering accurate, high-quality work and achieving performance targets.
Employer Engagement & Relationship Management Builds and sustains strong employer partnerships through proactive outreach, networking, and ongoing engagement to generate job opportunities and support long-term hiring needs.
Job Development & Labour Market Intelligence Identifies and develops employment opportunities by leveraging labour market insights, employer needs, and industry trends to create a robust and relevant job pipeline.
Client Matching & Placement Coordination Effectively screens, matches, and connects clients to suitable employment opportunities, coordinating interviews and facilitating successful placements aligned with client goals and employer expectations.
Employment Retention & Post-Placement Support Provides ongoing support to both clients and employers to address workplace challenges, support onboarding, and ensure sustainable employment outcomes.
Outreach, Events & Employer Activation Plans and delivers job fairs, hiring events, and employer engagement activities to increase opportunities, visibility, and participation from employers and jobseekers.
Performance & Results Orientation Operates effectively in a target-driven environment, achieving KPIs related to employer engagement, job development, placements, and retention outcomes.
Documentation, Data Management & Compliance Maintains accurate, timely records of employer interactions, job leads, placements, and follow-ups in CRM and case management systems, ensuring compliance with program requirements.
Collaboration & Integrated Service Delivery Works collaboratively with Career Advisors, Retention Specialists, and service teams to ensure coordinated, client-centered service across the full employment lifecycle.
Communication, Influence & Customer Service Excellence Applies strong interpersonal, negotiation, and problem-solving skills with a professional, responsive, and client- and employer-focused approach.
Technology & Systems Proficiency Utilizes CRM systems, databases, and digital tools to manage employer pipelines, track performance metrics, and support efficient service delivery.
Client-Service Orientation: Delivers respectful, empathetic, responsive, and high-quality service to participants, employers, and partners.
Individualized, Person-Centred Support: Provides custom-tailored, flexible, one-on-one support tailored to each participant’s goals, strengths, and barriers.
Participant- and Employer-Centred Employment Success: Builds strong participant and employer relationships to support quality job matches and successful employment outcomes.
Responsive, Equitable, and Solutions-Focused Service Delivery: Applies fairness, sound judgment, and practical problem-solving to deliver consistent, accountable, participant-centred service.
Welcoming, Engaging, and Uplifting Service Experience: Creates a friendly, inclusive, and motivating environment that builds trust and encourages participant engagement.
Whole-Person, Integrated Service Navigation: Connects and integrates services to support the full range of participant needs and enable sustainable employment outcomes.

Responsibilities

Generate employment opportunities and secure successful, sustainable job placements by developing strong employer and community partnerships, effectively matching clients to opportunities based on skills/experience/goals, and meeting performance targets for engagement, development, placements, and retention.
Maintain thorough understanding of organizational mission, service model, strategic plan, program guidelines, contractual performance requirements, and funding outcomes.
Demonstrate how job development/employer engagement activities contribute to key performance metrics (KPMs), targets, and program goals.
Ensure all activities align with policies, procedures, service delivery standards, and quality expectations.
Conduct proactive outreach to employers via cold calling, networking events, site visits, industry engagement, community partnerships to identify hiring needs and generate job leads.
Build, develop, and maintain strong, ongoing relationships with employers to support continuous opportunities; market services including job matching, recruitment support, wage subsidies, and financial incentives.
Maintain current understanding of local/short-/long-term labour market trends, in-demand occupations, business needs, and employer expectations.
Represent organization at internal/external networks, Boards of Trade, seminars, conferences, training providers to create connections and share resources.
Maintain accurate employer records, engagement activities, and financial incentives data in COSTI Employer Database, CRM, or case management systems; act as staff resource on database functionality.
Develop program marketing activities, including preparing flyers.
Maintain updated employer outreach lists in the COSTI database.
Distribute program marketing materials to local employers.
Conduct outreach efforts that increase employer and jobseeker participation.
Obtain video and text testimonials and snippets from events from clients, employers and partners for social media and marketing purposes.
Develop a plan to develop local community employer recruitment strategy and employer engagement opportunities.
Introduce potential and existing local employer partners to COSTI Employer Solutions.
Plan/coordinate/participate in job fairs, hiring events, employer presentations, group coaching sessions on job search strategies, employer expectations, labour market insights.
Deliver/support group sessions; represent organization professionally in all employer/community activities.
Collaborate with Site Manager and communications team to develop marketing campaigns (web content, flyers, presentations).
Ensure alignment between job skills training opportunities and local jobs.
Research/develop/secure employment opportunities aligned with client skills, experience, career goals, and labour market realities.
Curate/communicate job postings to staff/clients via job boards, internal systems, email, events.
Organize/facilitate virtual/onsite job fairs, hiring events, employer presentations, industry sessions.
Promote services to community partners for referrals; conduct outreach to build opportunities.
Screen and match clients to job opportunities.
Coordinate interviews and follow up with employers.
Support documentation related to placements and agreements.
Collaborate with Career Advisors to assess client readiness/profiles, ensure suitable matching, and share employer/labour market insights.
Screen/assess clients for suitability; refer qualified candidates/resumes; coordinate interviews; facilitate employer/client communication.
Provide resume customization suggestions, skills training/upgrading recommendations.
Follow up with employers for feedback/hiring outcomes; negotiate wage subsidy agreements/documentation.
Secure/document proof of employment, outcome verification per program requirements.
Provide one-to-one onboarding/early employment support including coaching, workplace adjustment.
Provide follow-up support to clients and employers post-placement.
Address issues to support successful onboarding and retention.
Maintain ongoing client/employer communication to monitor attachment, retention, and sustainability.
Conduct structured follow-ups, worksite visits to support success and resolve retention issues within guidelines (escalate as needed).
Document progress/outcomes aligned with individualized employment plans and program milestones.
Maintain accurate records of placements and follow-ups.
Work with Service Centre Specialist, Career Advisors, Retention Specialists for coordinated service delivery.
Participate in case conferencing, team/program/departmental meetings (weekly/monthly/quarterly/annual).
Provide backup support across the intake-to-retention continuum, as required by caseload demands, to ensure service continuity and program outcomes, within the scope of the role.
Day-to-day decisions on employer outreach, scheduling, workflow, candidate matching/readiness.
Client-level placement decisions; resume forwarding; community outreach/job fair planning.
Escalate complex employer/client issues, risks to managers.
Maintain complete/timely data entry for employer contacts, job leads, interviews, job placements, follow-ups, retention metrics.
Meet daily/weekly/monthly targets for engagement, development, placements, outcomes.
Prepare/contribute to statistical/narrative reports, activity/performance reviews.
Achieve individual service delivery targets, including client intake volumes, Employment Action Plan completion, group coaching session delivery, and client progression toward employment outcomes.
Participate in the Performance Monitoring and Accountability Framework (PMAF) including producing end-of-day and weekly reports, and participating in monthly and quarterly performance meetings, and the annual learning retreat.
Maintain accurate, complete, and timely data entry for all jobseeker activities, including intake, assessments, Employment Action Plans, service interventions, group coaching session participation, referrals, employment outcomes, and follow-up activities in required systems (e.g., CaseFLO, FFAI CaMS, CIS).
Track, monitor, and report on key performance indicators, including pipeline and employer engagements, and employment outcomes, and adjust employee engagement approaches as needed to meet program targets.
Prepare and contribute to statistical and narrative reporting, including activity summaries, service outcomes, and performance reviews, in accordance with program and organizational requirements.
Participate actively in performance accountability processes, including daily, weekly, monthly, quarterly, and annual performance meetings and review touchpoints.
Demonstrate accountability for individual and team performance outcomes, ensuring alignment with funder expectations and organizational standards.
Engage in ongoing learning and professional development, including participation in training sessions, knowledge-sharing activities, and continuous improvement initiatives throughout the year.
Refer clients to internal COSTI services and external community supports based on intake and assessment outcomes.
Ensure all referrals are accurately documented, tracked, and followed up as required.
Support clients in accessing digital tools, online services, and job search platforms to enhance their employment readiness.