Japanese Player support Tier 1
Side
•Remote
About The Position
Support the customer service operations including but not limited to evaluating, monitoring, analyzing of results, and implementing any changes. Perform (JP-EN, EN-JP) language translation and proofreading where necessary. Respond and support players issues via chat and email, including but not limited to password resets and more. Business hours: 10:00-19:00. Full remote work within Japan.
Requirements
- Fluent reading and writing skills in Japanese (JLPT N1).
- Business level English.
- Passionate about the video game industry.
- Strong logical thinking.
- Able to understand games from a gamer’s perspective.
- Possesses a team player mentality.
- Residing in Japan with a valid working visa.
Nice To Haves
- Customer service experience.
- Video game, travel support, help desk, or technical support experience within an email contact center environment.
Responsibilities
- Evaluate, monitor, and analyze customer service operations results.
- Implement changes to customer service operations.
- Perform Japanese to English and English to Japanese language translation and proofreading.
- Respond to and support player issues via chat and email, including password resets.
- Deliver excellent customer service via email and chat.
- Analyze and solve information accurately and swiftly within guidelines.
Benefits
- Collaborating with people creating innovative interactive entertainment.
- Dynamic and entrepreneurial culture.
- Video games focused environment.
- Contract Employee/Permanent employee promotion is available.
- Trial period: 3 months / No change in conditions.
- Up to 50,000 yen reimbursement or train pass.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
