Japanese Bilingual Sales Administrator

$48,277 - $64,376/Yr

Aitworks - Kent, WA

Full-time - Entry Level

Kent, WA

About the position

The Japanese Bilingual Sales Administrator at aiTWorks in Kent, WA, is responsible for supporting the sales team by managing project communications, processing customer orders, and ensuring excellent customer service. This role requires bilingual proficiency in Japanese and English, along with strong administrative skills to maintain records and facilitate communication between brokers, customers, and vendors.

Responsibilities

• Report project status to branch managers via email, phone, and meetings based on various situations.
• Create regular reports showing project information.
• Provide greetings, assistance, and excellent customer service to brokers, customers, and vendors.
• Confirm customer orders and ensure they are processed through the order processing system.
• Respond to inquiries from brokers regarding pricing, inventory, shipping dates, and expected delays via phone, email, and other means.
• Handle inquiries and complaints from brokers and contact the appropriate personnel.
• Communicate with internal and external information sources to check the inventory status of requested products.
• Organize, maintain, and store relevant records such as orders, communications with vendors, and commission information.
• Communicate cross-departmentally with all internal employees involved in projects.
• Monitor and update shipping schedules to meet customer needs.
• Follow up with stakeholders to ensure timely and accurate deliveries, including product development teams, vendors/shippers, branches, and brokers.
• Handle daily registration tasks such as printing invoices, reconciling purchase orders, confirming payments, forwarding cash receipts to the accounting department, mailing invoices, creating payment instructions, and filing permanent copies.
• Gather relevant information to calculate commissions payable to brokers and create payment instructions for confirmation.
• Provide product information to brokers regarding pricing, delivery times, inventory availability, backorders, functional cross-matching, and value-added product information.
• Perform other related duties as necessary.

Requirements

• Bilingual in Japanese and English
• Bachelor's degree or 4 years of relevant experience
• 1 year of office administrative experience
• 3 years of experience with Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Basic computer skills

Nice-to-haves

• Knowledge of Asian food products
• Experience in a similar role

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Paid time off
• 401(k) matching