Janitorial Account Manager

ABM•Conyers, GA

6d•Onsite

About The Position

The Account Manager is responsible for overseeing all janitorial and facility operations within an education environment. This role manages day-to-day operations, staffing, client relationships, and compliance while ensuring high standards of cleanliness, safety, and efficiency. The position also serves as the primary liaison between ABM and the client, supporting production needs, managing special projects, and driving continuous improvement in service delivery.

Requirements

High school diploma or GED required
2-5 years of experience in janitorial management, facilities services, or industrial/warehouse cleaning
Strong leadership, organizational, and problem-solving skills
Knowledge of cleaning procedures, equipment, and safety regulations
Proficiency in Microsoft Office and workforce management systems
Ability to work flexible hours, including nights and weekends

Nice To Haves

Associate’s or bachelor’s degree preferred

Responsibilities

Oversee daily cleaning operations across floors, offices, restrooms, breakrooms, etc.
Ensure all services meet contract specifications and client expectations
Develop and manage cleaning schedules
Conduct routine inspections, audits, and quality checks to maintain service standards
Support production needs and respond to operational issues in real time
Serve as the primary point of contact for client leadership and facility teams
Conduct regular meetings to review performance, resolve concerns, and identify improvements
Maintain strong client satisfaction and retention through responsive service
Recruit, onboard, train, and supervise janitorial supervisors and cleaning staff
Monitor performance, provide coaching, and conduct corrective actions or recognition as needed
Manage staffing levels to meet operational and production demands
Handle employee relations, payroll processing (EPAY), timesheets, and HR-related issues
Conduct quarterly performance reviews
Ensure adherence to OSHA regulations, site safety protocols, and company policies
Conduct safety training, toolbox talks, and site inspections
Monitor proper handling and storage of chemicals, equipment, and consumables
Maintain documentation for inspections, incidents, and compliance requirements
Manage inventory of cleaning supplies, chemicals, and equipment
Control labor and operational costs while maintaining service quality
Track usage and order supplies as needed
Assist with budgeting, forecasting, and cost reporting
Support sales growth and account expansion opportunities
Prepare reports on KPIs, inspections, staffing, and operational performance
Maintain accurate records for attendance, training, and service delivery
Reconcile payroll exceptions and ensure timely submissions