LEARFIELD - Jefferson City, MO
posted 7 days ago
The IT Support Technician II role will serve as escalation point for a team of Support Technician I's. This role ensures proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end user help requests as well as installation, configuration and oversight of the desktop environment. Problem resolution and oversight typically includes the use of diagnostic and help request tracking tools such as ServiceNow and Bomgar. The technician may also be required to provide in-person, hands-on assistance at the deskside level.