IT Systems Project Manager, Business Services Division

Full-time - Mid Level

Philadelphia, PA

Educational Services

About the position

The IT Systems Project Manager plays a crucial role in managing internal IT technology refresh projects, applications, and systems while serving as a Systems and Security team member. This position is responsible for ensuring that the division's core services align with the security best practices established by Penn. Collaboration is critical, as the IT Systems Project Manager works closely with the IT Operations Manager and the IT Support team and interfaces with four Senior Business Systems Analysts who oversee various IT responsibilities within their respective departments. Additionally, the IT Systems Project Manager is a technical lead on projects and partners with the Information Services and Computing (ISC) team to advance multiple SecureIT-related initiatives.

Responsibilities

• Lead impactful internal projects as we transition to ISC-managed environments, ensuring comprehensive documentation, training, and effective communications throughout the process.
• Serve as the primary lead and subject matter expert on BigFix, leveraging it as an orchestration engine for non-standard uses, as well as ARS (Grouper) for Organizational Unit management.
• Foster a collaborative relationship with the Office of Information Security to successfully implement CrowdStrike Falcon Complete.
• Evaluate, manage, and support the division-wide rollout of effective print management solutions.
• Engage with senior business systems analysts across the division to bolster their business-specific applications and workflows.
• Oversee, administer, and configure the ManageEngine Reporting application to enhance its functionality within the KITE domain.
• Support the division's compliance requirements, such as adherence to Payment Card Industry (PCI) standards.
• Attend industry conferences and seminars, along with completing internal and external training programs to enhance project management, interpersonal, and technical skills.
• Perform other related duties and responsibilities as assigned.

Requirements

• A Bachelor's Degree and 2-3 years of experience or an equivalent combination of education and experience is required.
• Technical Support Skills: Experience supporting Windows, Mac, and mobile platforms is required.
• Strong troubleshooting skills to diagnose and resolve technical issues.
• Strong customer service skills and excellent interpersonal and communication skills, both written and oral.
• Ability to present technical materials clearly to both technical and non-technical audiences.
• Self-motivated and able to work independently and as part of a team.
• Ability to learn, adapt, and support new technologies efficiently and effectively.
• Maintain confidentiality of sensitive materials.

Nice-to-haves

• Experience in an academic computing environment.
• Experience with information security services - CrowdStrike experience desirable.
• Experience with endpoint management services - BigFix and JAMF experience is desirable.
• Experience with Freshdesk is beneficial.

Benefits

• Comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits.
• Tuition assistance for employees, spouses, and dependent children.
• Generous retirement plans including Basic, Matching, and Supplemental retirement plans.
• Substantial amount of time away from work during the year.
• Long-term care insurance for faculty and staff and eligible family members.
• Wellness and work-life resources.
• Professional and personal development resources.
• Access to a wide range of University resources and cultural activities.
• Discounts and special services for faculty and staff.
• Flexible work options.
• Forgivable loan for eligible employees interested in buying a home in West Philadelphia.
• Adoption assistance for qualified expenses.