IT Systems Administrator

Arteria AI•Toronto, ON

2d•CA$60,000 - CA$100,000•Hybrid

About The Position

Arteria AI is the agentic backbone of financial services operations. We build AI-powered tools that help tier-one global institutions manage their most complex document workflows faster, smarter, and at scale. Arteria completed its Series B funding round led by Notable Capital (formerly GGV Capital) in October 2023. Other investors include Citi, Illuminate Financial, Information Venture Partners, and BDC Capital. Arteria has received recognition from Gartner (“Cool Vendor” in AI for Banking), CB Insights (Global Top 100 Most Promising FinTechs, 2024, and Global Top 100 Most Promising AI Startups, 2023), and Finovate (Finovate Awards Winner), among others. Arteria is headquartered in Toronto, with operations in New York and London. This is a great role for anybody interested in making an impact and joining a team that’s driven by innovation and growth. Entra ID, MDM specialist and Systems Administrator acts as the subject matter expert on Azure Active Directory (Entra ID), MDM solutions like Jamf and Intune. The person will work in collaboration with the DevOps team to support day to day administration of the organization’s systems in areas such as Entra ID administration, MacOS and Windows workstations management, MDM policy management and general security of systems.

Requirements

Degree or Diploma in Computer Science, related field, or equivalent combination of education and experience.
At least 3 years of experience in the following systems, technical/troubleshooting and operational support
Identity & Access Management: Entra ID administration and knowledge of LDAP directories.
Endpoint Security: Hands-on experience with Microsoft Defender, managing security across Windows and macOS devices, including policy deployment, alert monitoring, threat investigation, remediation, automated response workflows, and regular security audits to ensure compliance.
Mobile Device Management (MDM): Microsoft Intune: Manage device compliance, application deployment, conditional access, and full device lifecycle management for both corporate and BYOD devices.
Jamf Pro: Administer macOS and iOS devices, including provisioning, enforcing security policies, software distribution, compliance configuration, and streamlining onboarding/offboarding processes.
Compliance & Standards: Knowledge of SOC 2, ISO 27001/27002 frameworks, IT security best practices, ITSM, ITIL processes, and Change Management.
Networking & Security Infrastructure: Troubleshoot and support Remote Access technologies, VPN connectivity, and encryption technologies including IPsec, SSL/TLS, PKI, or equivalent. Experience with networking, firewalls, and load balancers.
IT Operations & Governance: Knowledge of ITSM, ITIL processes, and Change Management. Demonstrated experience with backup/restore operations and troubleshooting.
Automation & Scripting: Proficient in PowerShell scripting for task automation and operational efficiency.
Research & Continuous Improvement: Ability to perform industry analysis, evaluate updates or enhancements, document findings, and share knowledge across teams.
Strong problem-solving and analytical skills; capable of leading initiatives, working independently, and collaborating effectively in team environments.
Excellent communication skills, able to explain IT terminology and solutions in a clear, understandable manner for internal stakeholders.
Ability to work under pressure, meet deadlines, exercise good judgment, and handle confidential data with discretion.
Self-motivated with strong prioritization skills; capable of managing multiple initiatives simultaneously.
Responsible for after-hours and on-call support as required.

Responsibilities

Serve as the expert in cloud platform such as Entra ID, O365, Atlassian and enable users to use these platforms efficiently
Create and maintain integration of Entra ID with various external and internal applications and services
Manage access controls and permissions as per management guidelines and ITSM processes
Troubleshoot MacOS and Windows workstation issues
Administer workstations remotely including security patching, endpoint protection updates etc.
Maintain and deploy Mobile Device Management policies as per management guidelines and best practices
Provide support services to staff for complex, technical and configuration issues related to Office 365 applications
Monitor and manage the user licensing of various software