IT Support Technician I

$43,680 - $43,680/Yr

We Are Blood - Austin, TX

Full-time - Entry Level

Hybrid - Austin, TX

Ambulatory Health Care Services

About the position

We Are Blood is seeking an IT Support Technician I to provide technical support to end users, both on-site and remotely. This role involves troubleshooting computer hardware, peripherals, and applications, as well as assisting with the setup of new equipment. The technician will serve as the first tier of support for helpdesk requests and will work closely with the Helpdesk Coordinator to ensure timely responses and adherence to service level agreements.

Responsibilities

• Serve as the first tier of support for helpdesk requests.
• Troubleshoot computer hardware and peripherals.
• Assist with copier and printer issues.
• Provide end user application support, including email and password resets.
• Troubleshoot phones, virtual meetings, and boardroom setups.
• Assist with provisioning computers and new equipment.
• Troubleshoot laptops, desktops, tablets, and other computer equipment.
• Work closely with the Helpdesk Coordinator to respond to requests per service level agreements.
• Escalate tickets to Computer Services Network Administrators as needed.
• Complete assigned requests in a timely manner and maintain communication with end users.
• Organize hardware and spare inventory.

Requirements

• 2 years of computer hardware support experience.
• 2 years of Enterprise Level IT Helpdesk experience.
• CompTIA A+ certification preferred.
• High School diploma or equivalent work experience.
• Experience with Microsoft Office, O365 preferred.
• Experience with Windows operating systems in a networked environment.
• Excellent time management skills.
• Excellent verbal and written communication skills.

Nice-to-haves

• Experience with routing, switching, cable management systems, and testing tools.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Paid time off
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance