IT Support Specialist

About the position

BillingPlatform is an industry-leading, fast-growing SaaS company. Our award-winning, cloud-based revenue lifecycle management platform is leveraged by leading global enterprises to automate and streamline the entire quote-to-cash process. At BillingPlatform, our employees are our most valuable asset, and we believe deeply in a culture of collaboration, accountability, innovation, and transparency. We seek bright, enthusiastic, and creative professionals looking to be part of our incredible team focused on challenging the status quo and driving transformational value to customers. As an IT Support Specialist, you will be responsible for providing the company's employees with information technology support to optimize efficiency and security. You will be responsible for maintaining the IT inventory and creating and deploying maintenance on the machines and the Intune MDM software. This will require documenting and maintaining compliance policies across the user base and their assets. This role will also include maintaining and expanding the network and equipment at the local office and maintaining overall network security. The ideal candidate will have knowledge and understanding of security, compliance, and global operations to assist with our growth projections.

Responsibilities

• Diagnose and resolve issues related to computer hardware, software, network connectivity, and user accounts.
• Provide guidance, answer questions, and support software troubleshooting.
• Install, configure, and maintain applications, workstations, and peripherals.
• Apply patches, assist with PCI/SOC audits, and enforce compliance policies.
• Manage user access, troubleshoot connectivity issues, and maintain security.
• Log, track, and escalate technical issues as needed.
• Maintain user guides, knowledge bases, and IT infrastructure documentation.
• Oversee backups, disaster recovery, and failover processes.
• Lead IT projects, implement upgrades, and manage deployments.

Requirements

• 2-5 years in IT support
• Bachelor's in Computer Science or related field (preferred)
• Technical expertise in Windows, macOS, Microsoft Intune MDM, Active Directory, Google Workspace, SCCM, and PowerShell
• Strong troubleshooting, communication, customer service, and documentation skills.

Nice-to-haves

• A+, Network+, Microsoft certifications (preferred)

Benefits

• Medical insurance coverage effective on the first day of employment
• 401(k) match that is 100% immediately vested
• Discretionary and charitable time off program
• Home office setup allowance, if fully remote
• Competitive compensation that includes a robust benefits package-medical, dental, vision, LTD, HSA, FSA, free virtual mental health counseling, and many perks related to health and wellness provided by our medical carriers