IT Support Specialist

LEGEND BANK•Decatur, TX

22h•Onsite

About The Position

The Helpdesk job functions are focused on end user level issues, including computer, printer and application issues inside and outside the Legend office. The Helpdesk is the first line of employee telephone/email technical support for Legend employees. Provides technical assistance and training to system users by phone, in person, email and via help desk requests. Configures, deploys, installs PC Workstation hardware and related peripherals (printers, scanners, signature pads, etc.). Diagnoses hardware, software, and operational problems and takes remedial actions or recommends procedural changes Loads and configures operating systems and development applications such as Microsoft Office Performs creation and maintenance of new network user accounts using Active Directory. Sets up, moves or changes telephone devices and voice mail boxes on the network Performs routine tasks to maintain computer equipment and their peripherals. Keeps Asset Management software and information, and network procedures up to date. Keeps all software and hardware organized and tracked.

Requirements

High School education or equivalent required.
3 – 5 yrs. relevant hardware and software support experience.
Basic working knowledge of personal computers and printers required.
Ability to work well in a fast-paced environment required.
Excellent communication and customer service skills required.
Ability to promote positive image of the company required.
Technically competent with various software programs, such as word, and excel.
Experience at working both independently and in a team-oriented, collaborative environment is essential.
Can conform to shifting priorities, demands, and timelines through analytical and problem solving capabilities.
Reacts to project adjustment and alterations promptly and efficiently.
Strong written and oral communication skills.
Strong interpersonal skills.
Adept at conducting research into project-related issues and products.
Must be able to learn, understand and apply new technologies.
Ability to effectively prioritize and execute tasks in a high-pressure environment is crucial.
Teamwork and Collaboration
Adaptability/Open to Change
Accountability

Nice To Haves

Customer service skills an asset.

Responsibilities

Install and troubleshoot workstation operating systems, printers, and all components.
Keep respective manager updated on all service tickets, completed and uncompleted.
Provide employees with technical support and onsite help when necessary.
Maintain effective communication between Helpdesk Service Manager, and employees through the ticketing system by updating tickets in real time regarding time, status, and next steps (Real-time ticketing).
Consistently meet ticket metrics and tickets worked/closed goals.
Keep ticket list clean.
Proactively work tickets off of Helpdesk board.
Assist with developing a plan during an incident/emergency as needed.
Maintain a neat and orderly work environment.
Provides technical assistance and training to system users by phone, in person, email and via help desk requests.
Configures, deploys, installs PC Workstation hardware and related peripherals (printers, scanners, signature pads, etc.).
Diagnoses hardware, software, and operational problems and takes remedial actions or recommends procedural changes
Loads and configures operating systems and development applications such as Microsoft Office
Performs creation and maintenance of new network user accounts using Active Directory.
Sets up, moves or changes telephone devices and voice mail boxes on the network
Performs routine tasks to maintain computer equipment and their peripherals.
Keeps Asset Management software and information, and network procedures up to date.
Keeps all software and hardware organized and tracked.