IT Support Specialist
About The Position
Valley Pacific Petroleum Services, Inc. is looking for an IT Support Specialist to work a Monday – Friday, 9 AM – 6 PM shift, with rotating on-call weekend shifts, based at our Stockton location, to support its IT environment. This person will be part of a Helpdesk team responsible for installing, maintaining, troubleshooting, and repairing all company computers (hardware) and phones (cellular and landline), and supporting all company software. This person will respond to end-user inquiries via phone or email. The IT Support Specialist will provide service consistent with Valley Pacific's Mission Statement. The successful candidate will have excellent technical, communication, negotiation, and relationship-building skills.
Requirements
- Excellent technical, communication, negotiation, and relationship-building skills.
- Ability to learn industry-specific applications is a must.
Nice To Haves
- Knowledge of the following is preferred, but not required: Microsoft Server, Microsoft Windows 10/11, MS Office 365, Networking L2/L3, Hyper-V, Active Directory, Cisco Meraki Firewalls, Cisco CUCM/Unity, DNS, IPHONE iOS.
Responsibilities
- Provide Helpdesk support to end users for all company hardware, software, and applications.
- Administer new user accounts, work email addresses, and specific access levels to new employees.
- Update and maintain proper inventory of company computers, printers, phones, and user accounts.
- Evaluates vendor applications' compatibility by testing with the existing software and hardware environment.
- Maximizes use of hardware and software by training users, interpreting instructions, and answering questions.
- Recommends information technology strategies, policies, and procedures by evaluating organizational outcomes, identifying problems, evaluating trends, and anticipating requirements.
- Works with vendors for support, warranty, and follow-through as needed.
- Ability to work with a variety of individuals at all levels of the organization.
- Strong written and phone communication skills.
- The ability to work well with others in a team.
- Perform all other duties and tasks assigned.
- Occasional travel as required.
Benefits
- Medical
- Dental
- Vision
- 401K Match
- Paid Time Off
- Plus, more!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
